Role Overview

We are hiring a BPSC 70th CCE Candidate Support Executive to assist applicants and candidates with end-to-end exam-cycle queries, including application timelines, fee payment guidance, admit card support, and result navigation for the Bihar BPSC 70th Combined Competitive Examination (CCE). This role is ideal for someone who can communicate clearly, follow official notices accurately, and guide users through common portal and document-related issues.

You will work closely with internal content and operations teams to ensure candidate communications are consistent with official updates published by the Bihar Public Service Commission (BPSC) and aligned with key milestones such as application windows, exam dates, admit card releases, answer key updates, OMR sheet availability, and result publication.

Key Responsibilities

Respond to candidate queries via email, chat, and phone regarding BPSC 70th CCE processes (Prelims, Mains, and subsequent stages).
Guide candidates on how to check and download results published as PDF merit lists, including searching by roll/registration number and saving/printing for future stages.
Provide accurate support for application steps, including online registration, form submission, and fee payment methods (debit/credit card, net banking, IMPS, wallet).
Assist with troubleshooting common issues: login failures, enrollment/registration number retrieval, date-of-birth validation, broken links, PDF access problems, and browser/device compatibility.
Maintain an internal knowledge base covering important dates, eligibility (bachelor’s degree requirement), exam stages, and frequently asked questions.
Escalate technical or policy issues to the appropriate team with clear documentation, screenshots, and replication steps.
Ensure all guidance is compliant and references official sources; avoid speculation and clearly distinguish between official information and user guidance.
Support content QA by verifying that posted updates (dates, links, and instructions) match official notices.

Requirements

Bachelor’s degree in any discipline (required).
1+ year experience in customer support, helpdesk, education services, or government-exam support (preferred).
Strong written and verbal communication skills in Hindi and English (preferred).
Comfortable working with PDFs, web portals, and troubleshooting basic technical issues.
High attention to detail and ability to follow official notifications precisely.
Ability to handle high-volume queries during peak periods (admit card and result days).
Basic understanding of competitive exam workflows (Prelims, Mains, interview/document verification).
Professional integrity: ability to communicate disclaimers and direct candidates to official websites when required.

Benefits

Stable, process-driven role with clear SOPs and training.
Opportunity to work in the education and public-exam information ecosystem.
Skill development in operations, documentation, and customer communication.
Supportive team environment with defined escalation paths.
Performance-based growth opportunities.

About the Company

We are a candidate-focused information and support organization that helps users navigate major examination workflows by providing structured guidance, timely updates, and helpdesk assistance. Our teams monitor official announcements, maintain accurate process documentation, and assist candidates with common portal and document challenges. We emphasize accuracy, clarity, and responsible communication aligned with official sources.

Note: This role provides guidance and support. Final authority for exam notices, eligibility, results, and next-stage instructions remains with the official conducting body and its published notifications.