Position: SSC CHSL (10+2) Recruitment Support Specialist

We are seeking a detail-oriented, candidate-first Recruitment Support Specialist to help users navigate the SSC CHSL (10+2) examination lifecycle—applications, fee payment guidance, correction windows, admit cards, exam city details, answer keys/response sheets, and result updates. This role focuses on publishing accurate updates, creating clear step-by-step instructions, and providing timely support aligned with official SSC communications.

Responsibilities

Monitor official SSC updates (regional portals and main site) for CHSL notices, exam dates, admit cards, answer keys, and result announcements.
Create and maintain clear candidate guidance for key actions such as login, downloading answer keys/response sheets, and retrieving forgotten registration details.
Prepare structured content for recruitment pages, including important dates, fee details, eligibility criteria (LDC/PA/SA and DEO), and selection process (Tier-I and Tier-II).
Validate and cross-check information (dates, fees, links, instructions) against official SSC sources before publishing.
Coordinate with internal editorial/ops teams to ensure updates go live quickly and accurately.
Respond to candidate queries via support channels (email/chat/community) with professional, policy-compliant guidance.
Maintain a repository of standard operating procedures (SOPs) for recurring events (application start/close, correction windows, answer key release).
Ensure content is accessible, easy to scan, and formatted for web publishing (tables, lists, and concise instructions).

Requirements

Strong attention to detail and ability to work with date-driven, compliance-sensitive information.
Excellent written communication skills, with the ability to translate official notices into user-friendly instructions.
Comfortable working with web content management workflows and structured content (headings, lists, link hygiene).
Ability to verify information using official sources and document citations/links clearly.
Basic understanding of SSC exam processes (e.g., CHSL Tier-I/Tier-II, admit cards, answer keys, response sheets).
Ability to handle time-sensitive updates and manage multiple tasks during peak release windows.
Preferred: Prior experience in education/exam support, government recruitment content, or customer support operations.

Benefits

Opportunity to work on high-impact candidate support for large-scale national examinations.
Structured onboarding with SOPs and quality checklists for publishing accuracy.
Collaborative team environment with clear escalation paths for complex queries.
Skill development in content operations, verification workflows, and public information publishing.
Competitive compensation based on experience and role scope.

About the Company

We are a digital information and support team focused on helping candidates access timely, accurate, and easy-to-understand updates related to major examinations and recruitment processes. Our work emphasizes clarity, verification, and user experience—ensuring candidates can confidently find official links, understand timelines, and complete required steps without confusion.

Additional Role Context (SSC CHSL Focus)

Key timeline awareness: application windows, fee payment deadlines, correction dates, exam city details, admit card release, and answer key availability.
Candidate login support: Registration/Enrollment ID, password/date of birth, and recovery steps for forgotten credentials.
Content accuracy expectations: publish only after confirming against the official SSC website and regional portals.

Location: Remote/Hybrid (as applicable)

Employment Type: Full-time/Contract (based on hiring needs)

How to Apply: Submit your resume and a brief note describing your experience with exam/recruitment content, support operations, or time-sensitive publishing workflows.