Position Overview
We are seeking a detail-oriented and service-driven IBPS Clerk (Customer Service Associate) – Mains Exam Support & Operations Coordinator to support candidate-facing operations, digital application workflows, and examination lifecycle communications. This role is ideal for professionals who are comfortable working with online portals, handling high-volume queries, and ensuring process accuracy across key milestones such as admit card availability, exam scheduling, and result-related updates.
This position aligns with a fast-paced, compliance-focused environment where accuracy, confidentiality, and timely communication are essential.
Key Responsibilities
- Provide end-to-end support for examination lifecycle activities, including portal navigation assistance for admit card access, login troubleshooting, and query resolution.
- Assist candidates in understanding required identifiers (e.g., registration/enrollment number, date of birth) and standard verification steps for secure portal access.
- Coordinate communication timelines for important dates (e.g., application window, correction periods, PET/prelims/mains schedules, admit card availability).
- Maintain accurate tracking of candidate issues and resolutions, escalating technical or policy-related cases to the appropriate team.
- Support documentation and reporting related to exam operations (e.g., frequently asked questions, common portal errors, response templates).
- Ensure compliance with data privacy and confidentiality standards when handling candidate information.
- Assist with document verification readiness and post-exam process support as required by operational workflows.
- Collaborate with internal stakeholders to ensure consistency of information across official links, notices, and guidance materials.
Requirements
- Bachelor’s degree in any stream from a recognized university.
- Strong computer literacy with working knowledge of computer systems and online portals.
- Comfortable using digital payment and online transaction concepts (e.g., debit/credit card, net banking, IMPS, wallets) for guiding users through fee-related queries.
- Excellent written and verbal communication skills with a customer-first approach.
- High attention to detail and ability to follow structured processes and timelines.
- Ability to handle peak-volume periods (e.g., admit card releases, exam dates) with professionalism and speed.
- Integrity and discretion in handling personal data and exam-related information.
Preferred Qualifications
- Prior experience in customer service operations, exam administration support, or portal-based service delivery.
- Familiarity with large-scale recruitment/examination processes and standard selection stages (prelims, mains, interview, document verification).
- Experience creating or maintaining FAQs, help articles, or candidate communication templates.
Benefits
- Structured training on examination operations, candidate support workflows, and compliance practices.
- Opportunity to work in a process-driven environment with clear milestones and performance metrics.
- Professional development in operations coordination, service excellence, and stakeholder communication.
- Collaborative team culture focused on accuracy, transparency, and candidate experience.
About the Company
We support large-scale, technology-enabled examination and recruitment operations with a focus on reliability, process integrity, and candidate experience. Our teams work across digital workflows, communications, and operational coordination to ensure that critical milestones—such as application processing, admit card availability, and exam-day readiness—run smoothly and securely.
Additional Notes
- This role involves working with time-sensitive schedules and official portal-based processes.
- Applicants should be comfortable adhering to standardized procedures and maintaining accurate records.