We are hiring an Admit Card & Exam Support Coordinator to assist candidates appearing for the RPSC Sub Inspector (Telecom) examination. This role focuses on providing accurate, timely guidance on admit card access, exam-date readiness, document verification, and issue resolution—ensuring candidates can confidently complete pre-exam formalities.

This is a candidate-facing position requiring strong communication skills, attention to detail, and the ability to follow official instructions and portals precisely.

Responsibilities

Guide candidates on how to locate and download the RPSC SI (Telecom) admit card from the official portal using accepted credentials (e.g., registration/application details and date of birth).
Provide step-by-step troubleshooting support for common issues such as login failures, missing records, slow portal response, or incorrect personal details displayed on the admit card.
Explain exam-day requirements, including reporting time, exam center instructions, and essential documents to carry (as per official instructions).
Assist candidates in understanding official notices and updates related to admit card release, exam schedule, and instructions.
Escalate discrepancies (name, photo, signature, category, exam center) to the appropriate official helpdesk/recruitment cell and track resolution status.
Maintain a structured log of candidate queries, resolutions, and recurring issues to improve support quality.
Ensure all guidance remains aligned with official RPSC notifications and avoids unverified information.
Support internal content updates for FAQs and help articles related to RPSC SI (Telecom) admit card and exam readiness.

Requirements

Bachelor’s degree in any discipline (preferred); relevant experience may be considered in lieu of formal education.
1–3 years of experience in customer support, admissions/exam support, government exam guidance, or helpdesk operations.
Strong written and verbal communication skills with the ability to explain processes clearly and patiently.
Comfortable navigating government/education portals and handling high-volume query periods around admit card and exam dates.
High attention to detail to identify discrepancies in candidate data and ensure accurate guidance.
Basic proficiency with spreadsheets, ticketing tools, or CRM systems for tracking queries.
Ability to work under time-sensitive conditions, especially during peak admit-card release windows.
Integrity and compliance mindset—must adhere strictly to official sources and privacy practices.

Benefits

Competitive compensation based on experience and role scope.
Structured training on official portal workflows, candidate query handling, and escalation processes.
Flexible scheduling options during non-peak periods (subject to operational needs).
Opportunity to build expertise in public-sector exam operations and candidate support.
Supportive team environment with clear SOPs and quality standards.

About the Company

We are a candidate-support and information services team focused on helping applicants navigate competitive examinations by providing process guidance, verification checklists, and issue-resolution assistance based on official notifications and portals. Our mission is to reduce candidate stress by making critical steps—like admit card download and exam-day readiness—clear, accurate, and timely.

Note: This role does not represent the recruiting authority. All instructions provided must be verified against official RPSC notifications and the official website.