Assistant (Multipurpose) / Customer Service Executive (CSA)

Position: Assistant (Multipurpose) / Customer Service Executive (CSA)

We are seeking customer-focused, detail-oriented professionals to support branch operations and deliver high-quality service to members and customers. This role blends front-office customer assistance with back-office operational support, requiring strong communication skills, accuracy, and comfort with basic computer applications.

Responsibilities

• Assist customers with day-to-day banking/co-operative services, inquiries, and requests in a courteous and professional manner.
• Support branch operations including documentation, record maintenance, data entry, and routine administrative tasks.
• Handle customer service activities such as account-related support, service requests, and issue resolution within defined timelines.
• Maintain accuracy in transactional and non-transactional processing, ensuring compliance with internal procedures.
• Use computer systems and standard office applications to update records, generate reports, and manage customer information.
• Coordinate with internal teams to ensure smooth workflow and timely completion of assigned tasks.
• Follow established policies, confidentiality standards, and regulatory guidelines applicable to the organization.

Requirements

• Education: Graduation degree in any discipline from a recognized university (or equivalent qualification approved by the Government of India).
• Computer Skills: Basic computer knowledge is required.
• Certification: Diploma in Computer Application (DCA) required.
• Age Criteria (as per applicable rules): Minimum 21 years; upper age limits vary by category and applicable regulations.
• Strong communication and interpersonal skills with a service mindset.
• High attention to detail, integrity, and ability to handle confidential information.
• Ability to work in a structured environment and follow standard operating procedures.

Benefits

• Opportunity to build a stable career in a structured banking/co-operative environment.
• Professional development through on-the-job learning and exposure to branch operations and customer service.
• Supportive team environment with clearly defined processes and responsibilities.
• Role-based benefits and allowances as per organizational policies and applicable rules.

About the Company

Bihar State Co-operative Bank Ltd. (BSCB) is a co-operative banking institution committed to strengthening financial inclusion and delivering reliable banking services through its network and member-focused approach. The organization emphasizes service quality, operational integrity, and continuous improvement in customer experience.

Selection Process

• Preliminary Examination
• Mains Examination

Note: This listing summarizes a role aligned with the Assistant (Multipurpose) / Customer Service Executive (CSA) position. Final eligibility, category-wise criteria, and role conditions are governed by official notifications and organizational rules.