Position Overview

We are seeking a detail-oriented Results & Candidate Support Coordinator to support candidates and internal stakeholders during the publication of the Indian Airforce Agniveer Vayu (02/2026) Result 2025 and subsequent selection-stage communications. This role focuses on guiding candidates through result access, troubleshooting login issues, ensuring accurate dissemination of official updates, and maintaining compliance with data privacy and information integrity standards.

This position is ideal for professionals who are comfortable working with official portals, handling large volumes of candidate queries, and documenting processes clearly and professionally.

Key Responsibilities

Monitor official updates related to Agniveer Vayu (02/2026) results, notices, and subsequent stages (as applicable).
Assist candidates in understanding how to access results using common identifiers (e.g., registration number, enrollment number, date of birth) based on official instructions.
Respond to candidate queries via email/phone/chat in a timely, courteous, and accurate manner.
Troubleshoot common access issues (password resets, portal downtime messaging, browser/device compatibility guidance) without compromising account security.
Maintain and update internal knowledge base articles, FAQs, and standard operating procedures for result-related support.
Cross-check content for accuracy before publishing or sharing links, ensuring only official sources are referenced.
Coordinate with technical teams to report portal issues, broken links, or high-traffic performance concerns.
Ensure adherence to confidentiality and data protection practices when handling candidate information.
Prepare daily/weekly status reports summarizing query volume, common issues, and resolution metrics.

Requirements

Bachelor’s degree in any discipline (preferred) or equivalent work experience in candidate support, admissions/exam support, or customer operations.
Strong written and verbal communication skills in English; Hindi proficiency is a plus.
High attention to detail and ability to follow official instructions precisely.
Comfortable working with online portals and documents (PDF notices/results), including verifying link authenticity.
Basic understanding of web troubleshooting (cache/cookies, browser settings, device compatibility).
Ability to manage high-volume support queues with professionalism and empathy.
Strong documentation skills for FAQs, step-by-step guides, and internal handover notes.
Integrity-focused mindset with respect to privacy, security, and non-misleading communications.

Preferred Qualifications

Prior experience supporting government exam portals, recruitment processes, or education/testing services.
Experience with ticketing tools (e.g., Freshdesk, Zendesk) or CRM systems.
Familiarity with service metrics (SLA, first response time, resolution rate).

Benefits

Competitive compensation aligned with experience and responsibilities.
Structured onboarding with documented processes and knowledge base access.
Opportunity to work on high-impact, time-sensitive public information workflows.
Professional development in operations, compliance, and customer support best practices.
Collaborative team environment with clear escalation paths and leadership support.

About the Company

We are an operations and information-support team focused on helping candidates navigate time-critical recruitment and examination updates through accurate guidance, process clarity, and strong service standards. Our work emphasizes official-source verification, candidate experience, and responsible communication practices.

Note: This role does not represent any government authority and does not guarantee selection outcomes. All guidance must be aligned with official notifications and portals.