Position: Junior Associate (Customer Support & Sales) / Clerk
Organization: State Bank of India (SBI)
Overview: SBI is seeking customer-focused, detail-oriented professionals to join as Bank Clerks (Junior Associates). This role is frontline in nature, supporting branch operations and delivering high-quality service across deposits, payments, account servicing, and basic sales support. The position requires strong communication skills, operational accuracy, and comfort working in a fast-paced banking environment.
Responsibilities
- Provide courteous and efficient customer service at branch counters and through in-branch support channels.
- Handle routine banking transactions such as cash deposits/withdrawals, fund transfers, account servicing requests, and cheque-related services in accordance with bank policies.
- Assist customers with digital banking adoption (e.g., mobile/internet banking onboarding and basic troubleshooting).
- Support sales and service initiatives by identifying customer needs and referring appropriate banking products (as per role scope and branch guidance).
- Maintain accurate records, ensure transaction integrity, and comply with internal controls and audit requirements.
- Support branch operations including documentation, data entry, customer KYC/verification support, and coordination with internal teams.
- Adhere to compliance requirements, including confidentiality, customer data protection, and operational risk controls.
- Communicate clearly with customers in the local language as required for effective service delivery.
Requirements
- Education: Graduation degree in any stream from a recognized university/institute.
- Local Language: Knowledge of the local language is required for the posting region.
- Age: 20 to 28 years (age relaxations applicable as per SBI/government norms).
- Skills: Strong interpersonal communication, customer handling, attention to detail, basic computer proficiency, and ability to learn banking systems/processes.
- Work Style: Comfortable working in a structured, process-driven environment with performance and compliance expectations.
- Eligibility Note: Final-year graduation students may be eligible to apply provisionally subject to proof of passing as per SBI timelines/conditions in the official notification.
Selection Process
- Preliminary Examination
- Mains Examination
- Document Verification
- Language Proficiency Test
- Final Selection
Benefits
- Competitive compensation and structured career progression within one of India’s leading public sector banks.
- Comprehensive training and onboarding to build banking operations and customer service capabilities.
- Exposure to retail banking products, branch operations, and customer engagement practices.
- Stability and professional development opportunities through internal learning platforms and role-based growth paths.
- Benefits and allowances as applicable under SBI policies for the Junior Associate/Clerk cadre.
About the Company
State Bank of India (SBI) is India’s largest public sector bank, serving millions of customers through a vast network of branches and digital channels. SBI is known for its strong governance, customer-centric services, and commitment to financial inclusion. Joining SBI provides an opportunity to build a long-term career in banking while contributing to impactful financial services at scale.
Additional Information
This listing is based on publicly available recruitment details for the SBI Clerk/Junior Associate role, including eligibility and selection stages. Candidates should verify all updates, timelines, and posting-specific requirements on the official SBI website and the official recruitment notification.