National Co-Operative Bank (NCBL) is hiring Clerks (Banking Operations) to support day-to-day branch and back-office activities, ensuring accurate customer service, transaction processing, and compliance with banking procedures. This role is ideal for candidates who are detail-oriented, service-focused, and comfortable working in a regulated financial environment.
About the Company
National Co-Operative Bank (NCBL) is a customer-centric co-operative banking institution committed to responsible banking, community development, and reliable financial services. We focus on operational excellence, transparency, and long-term relationships with customers across retail and small business segments.
Key Responsibilities
- Handle customer transactions including cash deposits/withdrawals, account servicing, and routine counter operations (as applicable to branch assignment).
- Support account opening processes, KYC documentation checks, and customer data updates as per internal policies and regulatory guidelines.
- Assist in processing inward/outward clearing, remittances, and other payment services while maintaining accuracy and turnaround time.
- Maintain records, registers, and documentation for audits, reconciliations, and compliance reporting.
- Respond to customer queries, provide product/service information, and escalate issues appropriately.
- Support cross-functional branch operations such as dispatch, filing, MIS preparation, and coordination with head-office teams.
- Ensure adherence to operational controls, security procedures, and confidentiality standards.
- Contribute to service quality initiatives, queue management, and customer experience improvements.
Requirements
- Education: Graduate in any discipline (preferred). Candidates with relevant commerce/banking background may be given preference.
- Experience: Freshers may apply; prior banking/financial services or customer service experience is an advantage.
- Skills:
- Strong communication and customer handling skills.
- Comfortable with computers and basic office applications; ability to learn core banking systems.
- High attention to detail and accuracy in transaction processing and documentation.
- Basic understanding of banking operations, KYC, and compliance (training may be provided).
- Other: Integrity, reliability, and ability to work in a process-driven environment.
Benefits
- Competitive salary package as per bank norms and role level.
- Structured onboarding and on-the-job training for banking operations and compliance.
- Career growth opportunities within branch operations and administrative functions.
- Supportive, team-oriented work culture.
- Leave and other benefits as per organizational policy.
Work Details
- Role: Clerk (Banking Operations)
- Location: As per NCBL branch/office requirement
- Employment Type: Full-time
How to Apply
Submit your application through the official recruitment channel/online form for the NCBL Clerk recruitment. Keep your educational documents and identity/KYC documents ready for verification. Shortlisted candidates may be invited for further selection steps as per bank policy.
Note: This job listing is intended to describe the role and typical expectations for a bank clerk position. Final eligibility, selection process, and compensation are subject to NCBL’s official notification and internal guidelines.