Position: Assistant Manager
We are seeking a proactive and detail-oriented Assistant Manager to support day-to-day operations, team coordination, and performance execution across assigned functions. This role is ideal for someone who can balance people leadership with hands-on operational ownership, ensuring targets are met while maintaining high standards of compliance, service quality, and process discipline.
Responsibilities
- Support the Manager in planning, coordinating, and supervising daily operations to meet defined service and performance goals.
- Assist in team scheduling, task allocation, and monitoring of workflow to ensure timely and accurate completion of deliverables.
- Track key performance indicators (KPIs), prepare periodic reports, and escalate risks or bottlenecks with actionable recommendations.
- Ensure adherence to internal policies, standard operating procedures (SOPs), and applicable regulatory/compliance requirements.
- Coordinate with cross-functional stakeholders (e.g., HR, finance, administration, IT, vendors) to resolve operational issues.
- Support hiring/onboarding activities, training coordination, and coaching of team members to improve productivity and quality.
- Handle customer/client escalations where applicable and ensure effective resolution with clear documentation.
- Assist in budgeting, inventory/resource tracking, purchase requests, and vendor coordination as required by the department.
- Drive continuous improvement initiatives by identifying process gaps and supporting implementation of corrective actions.
- Maintain accurate records, documentation, and audit-ready files for assigned processes and projects.
Requirements
- Bachelor’s degree in Business Administration, Management, Commerce, or a related field (or equivalent practical experience).
- 1–4 years of relevant experience in operations, administration, team supervision, or a similar role.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Effective communication skills (written and verbal) and the ability to coordinate across teams.
- Working knowledge of MS Office/Google Workspace (Excel/Sheets proficiency preferred) and basic reporting.
- Problem-solving mindset with attention to detail and a focus on process improvement.
- Ability to work in a fast-paced environment and handle sensitive information with discretion.
- Preferred: Experience with KPI tracking, workflow tools (e.g., ERP/CRM/ticketing systems), and basic people management.
Benefits
- Competitive salary package with performance-based growth opportunities.
- Health insurance and statutory benefits as applicable.
- Structured onboarding and access to training for leadership and operational excellence.
- Collaborative work culture with exposure to cross-functional projects.
- Paid leave and holidays as per company policy.
About the Company
We are a growth-focused organization committed to operational excellence, transparency, and customer-centric delivery. Our teams work collaboratively to build scalable processes, improve service quality, and create meaningful career development opportunities for employees. We value integrity, accountability, and continuous improvement in everything we do.
How to Apply
Please submit your updated resume and a brief cover note highlighting your relevant experience and leadership/operations achievements. Shortlisted candidates will be contacted for an interview process that may include an assessment and stakeholder rounds.