Position: Local Bank Officer (LBO)
We are seeking a customer-focused and results-driven Local Bank Officer (LBO) to support branch-level banking operations, strengthen customer relationships, and drive growth across retail banking products. This role combines frontline customer engagement with operational excellence, compliance discipline, and local market understanding.
Responsibilities
- Manage and grow a portfolio of retail banking customers through proactive relationship management.
- Acquire new customers and cross-sell relevant banking products (e.g., deposits, loans, cards, digital banking services) based on needs.
- Support day-to-day branch operations including account servicing, customer queries, and issue resolution within defined service timelines.
- Ensure adherence to KYC/AML, customer due diligence, and internal compliance policies while onboarding and servicing customers.
- Coordinate with internal teams for loan processing, documentation, disbursals, and post-disbursal servicing.
- Promote digital adoption by guiding customers on safe and effective use of online/mobile banking channels.
- Maintain accurate records, documentation, and reporting as required by policy and regulators.
- Participate in local marketing/outreach activities to improve brand presence and business sourcing.
- Support verification/screening activities and cooperate with audits and inspections.
- Communicate effectively in the local language to serve customers and support community engagement.
Requirements
- Education: Bachelor’s degree in any discipline from a recognized university/college.
- Experience: Freshers may apply; prior experience in banking/financial services, sales, or customer service is an advantage.
- Age: Typically 20–30 years (relaxation as per applicable rules/policy).
- Strong customer orientation with the ability to build trust and long-term relationships.
- Working knowledge of banking products and basic financial concepts preferred.
- Comfortable with targets, sourcing, and field/outreach activities as required.
- Good documentation skills and attention to detail for compliance and operational accuracy.
- Proficiency in MS Office and comfort using banking/digital platforms.
- Ability to communicate clearly in English and the local language; local language proficiency may be assessed.
Selection Process
- Online written examination
- Screening / document verification
- Local language test
- Personal interview
- Medical examination
Benefits
- Competitive compensation structure as per organizational policy.
- Learning and development opportunities in retail banking, compliance, and customer relationship management.
- Career growth pathways within branch banking and relationship roles.
- Access to standard employee benefits as per company policy (may include insurance, leave, and retirement benefits).
- Opportunity to work closely with the local community and build a strong professional network.
About the Company
Punjab National Bank (PNB) is one of India’s leading public sector banks, serving millions of customers through an extensive network of branches and digital channels. PNB is committed to responsible banking, strong governance, and customer-centric innovation, providing a stable and growth-oriented environment for professionals across banking functions.
Note: Eligibility, age relaxation, and role expectations may vary based on official recruitment rules and internal policy. Candidates should review official notifications and instructions carefully.