Junior Assistant / Senior Assistant (Airport Operations & Administration)

Position: Junior Assistant / Senior Assistant (Airport Operations & Administration)

Location: Airport-based posting (regional assignments may apply)

Employment Type: Full-time

Department: Operations / Administration / Passenger Services

We are seeking detail-oriented and service-driven professionals to join our airport operations and administrative teams. This role supports smooth day-to-day functioning across terminal operations, passenger facilitation, documentation, coordination with stakeholders, and office administration. Candidates with strong communication skills, a high sense of responsibility, and the ability to work in shift-based environments are encouraged to apply.

Responsibilities

• Support airport terminal operations including passenger assistance, queue management, and coordination with relevant teams.
• Handle administrative tasks such as record maintenance, file management, data entry, and document preparation.
• Assist in operational reporting: compiling daily logs, shift reports, and incident registers as required.
• Coordinate with internal departments and external stakeholders (airlines, security, ground handling, vendors) to ensure timely resolution of operational issues.
• Ensure compliance with standard operating procedures (SOPs), safety guidelines, and service standards.
• Provide front-desk/office support including handling calls, emails, and visitor coordination when assigned.
• Support basic inventory tracking, stationery/asset registers, and administrative procurement processes (role-dependent).
• Maintain confidentiality and accuracy while handling official information and documentation.
• Work in rotational shifts, including weekends/holidays, based on operational requirements.

Requirements

• Education: Minimum 10+2 (Intermediate) from a recognized board; higher qualifications may be preferred for Senior Assistant roles depending on assignment.
• Experience:
  • Junior Assistant: Freshers may be considered; internships or customer service exposure is a plus.
  • Senior Assistant: Prior experience in operations/administration/customer service is preferred.
• Skills:
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Basic computer proficiency (MS Office, email, data entry); ability to learn internal systems quickly.
  • Good organizational skills and attention to detail.
  • Ability to remain calm under pressure and manage multiple tasks during peak operations.
• Other: Willingness to work shifts; ability to stand/walk for extended periods in operational areas (as applicable).

Benefits

• Competitive salary aligned with role level and experience.
• Shift allowances and statutory benefits as applicable.
• Health coverage options (as per company policy).
• Paid leave and holiday policies in line with operational scheduling.
• Career development opportunities within airport operations and administration.
• Structured onboarding and role-specific training.

About the Company

We are an organization supporting airport operations and passenger services with a focus on safety, reliability, and service excellence. Our teams work closely with multiple stakeholders to ensure efficient terminal functioning and a positive passenger experience. We value professionalism, integrity, and continuous improvement, and we provide an environment where employees can build long-term careers in aviation operations and administration.

How to Apply

Submit your updated resume and a brief cover note highlighting your relevant skills and preferred role level (Junior Assistant or Senior Assistant). Shortlisted candidates will be contacted for further assessments and interviews.