Admissions Outreach & Support Coordinator (IIT Kharagpur Admission)

Position Title: Admissions Outreach & Support Coordinator (IIT Kharagpur Admission)

Location: India (Hybrid/Remote options may be available depending on role needs)

Employment Type: Full-time

Department: Admissions & Student Services

We are seeking an Admissions Outreach & Support Coordinator to help prospective applicants navigate the IIT Kharagpur admission journey. This role focuses on guiding candidates through timelines, eligibility, documentation, application steps, and status updates while maintaining accurate records and ensuring a high-quality applicant experience.

Responsibilities

• Serve as a primary point of contact for admission-related inquiries via email, phone, chat, and web forms.
• Provide clear guidance on application processes, key dates, required documents, and common troubleshooting steps.
• Support applicants with account access issues, form completion questions, and document submission checks (as per policy).
• Maintain accurate applicant interaction logs and ensure timely follow-ups and updates.
• Coordinate with internal teams (admissions operations, IT support, academic departments) to resolve escalations.
• Assist in publishing and updating admissions information pages, FAQs, and communication templates.
• Track recurring applicant issues and propose improvements to reduce friction and increase completion rates.
• Support outreach initiatives such as webinars, virtual helpdesks, information sessions, and campus events.
• Ensure communications remain compliant with institutional policies, privacy standards, and official guidelines.

Requirements

• Bachelor’s degree in any discipline; a background in education administration, communications, or public relations is a plus.
• 1–3 years of experience in admissions support, student services, customer support, or a similar coordination role.
• Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
• High attention to detail and ability to manage multiple applicant requests with accuracy and empathy.
• Comfortable working with online portals, spreadsheets, ticketing/CRM tools, and content management systems.
• Ability to handle sensitive information responsibly and maintain confidentiality.
• Problem-solving mindset with a structured approach to triage and escalation.
• Preferred: Familiarity with Indian higher-education admissions workflows and common entrance/admissions terminology.

Benefits

• Competitive salary with performance-based growth opportunities.
• Health insurance and wellness support (as applicable).
• Paid time off, holidays, and flexible scheduling during peak admissions cycles (where feasible).
• Professional development support (training, workshops, and process documentation exposure).
• Opportunity to work closely with education stakeholders and improve student-facing services.

About the Company

We are an education-focused organization dedicated to improving the admissions experience for prospective students through reliable guidance, responsive support, and well-structured information systems. Our team works at the intersection of student services, operations, and technology to ensure applicants receive timely, accurate, and helpful assistance throughout the admission lifecycle.

How to Apply

Please submit your updated resume and a brief cover note describing your experience supporting applicants or managing high-volume queries. Include any experience with admissions portals, CRM/ticketing tools, or content/FAQ management.