Position: Intelligence Bureau MTS & Executive (Government) – Answer Key & Exam Support Coordinator

Location: Pan-India (Hybrid/Remote support depending on assignment)

Employment Type: Contract / Part-time (Exam cycle based)

Overview: We are seeking a detail-oriented coordinator to support government exam lifecycle communications—specifically around answer keys, objections, scorecards, admit cards, and result updates for roles such as MTS and Executive. The role focuses on accuracy, timelines, candidate guidance, and clear documentation aligned with official notifications and portals.

Responsibilities

Track official releases related to examinations (answer key, objection window, scorecard, admit card, exam city details, results) and maintain an internal update calendar.
Prepare candidate-facing instructions for accessing answer keys and submitting objections, ensuring steps are accurate and easy to follow.
Verify links, dates, and eligibility references against official sources before publishing or circulating updates.
Coordinate with content/operations teams to ensure updates are posted promptly and formatted consistently.
Handle candidate queries via email/chat support related to navigation of portals (login, captcha, registration/roll number usage) and general exam process guidance.
Maintain records of changes (revised dates, corrected links, updated notices) and document version history.
Escalate discrepancies (broken links, conflicting dates, missing notices) to the appropriate stakeholders with evidence and recommended corrections.
Support periodic reporting on update timeliness, error rates, and candidate support metrics.

Requirements

Graduate in any discipline; additional certification in administration, communications, or IT support is a plus.
1+ year experience in operations, content QA, education/exam support, government job portal support, or similar coordination roles.
Strong attention to detail and ability to validate information from official websites/notifications.
Comfortable working with web portals and common troubleshooting (login issues, browser compatibility, PDF access).
Excellent written communication in English; Hindi proficiency is a strong advantage.
Ability to work under tight timelines during exam cycles and handle multiple updates simultaneously.
Basic spreadsheet skills (Google Sheets/Excel) for tracking links, dates, and status.
High integrity and commitment to accuracy; must avoid speculation and publish only verified information.

Benefits

Flexible work arrangement during exam cycles (remote/hybrid where applicable).
Opportunity to work closely with high-impact public exam information workflows.
Skill development in compliance-oriented communication, QA, and operational coordination.
Performance-based extension across multiple exam cycles.

About the Company

We support exam and recruitment information workflows by organizing official updates, simplifying candidate instructions, and ensuring timely dissemination of verified notices. Our mission is to reduce confusion during high-volume recruitment cycles by providing clear, accurate, and accessible guidance aligned with official sources.

How to Apply

Please submit your resume along with a short note describing your experience with exam/recruitment updates, content verification, or candidate support. Include any examples of process documentation or QA checklists you have used.