Position: Admissions Coordinator (UG/PG Online Applications)
Location: Prayagraj, Uttar Pradesh (On-site/Hybrid as per department policy)
Employment Type: Full-time
Department: Admissions & Student Services

We are seeking a detail-oriented Admissions Coordinator to support end-to-end management of UG/PG admission online forms, applicant communications, and application lifecycle tracking. This role is ideal for someone who is organized, service-minded, and comfortable working with online portals, documentation workflows, and time-bound admission calendars.

Responsibilities

Coordinate UG/PG online application processes, including form guidance, status tracking, and applicant support.
Assist applicants with common issues such as registration/login, language preferences, password/DOB verification, captcha-related access, and portal navigation.
Maintain accurate records of applications, document submissions, corrections, and fee/payment confirmations in the admissions system.
Support publishing and communication of important dates, notices, and updates related to examinations/admissions and document verification.
Respond to applicant queries via email, phone, and helpdesk channels; ensure timely and professional resolution.
Verify applicant data for completeness and consistency; flag discrepancies and coordinate corrections within defined windows.
Prepare daily/weekly reports on application volumes, pending cases, and resolution turnaround times for internal stakeholders.
Collaborate with IT/portal administrators to escalate technical issues and validate fixes.
Ensure compliance with institutional policies and applicable guidelines for admissions and data handling.
Support coordination for related activities such as admit card/application status dissemination, notifications, and helpdesk operations during peak cycles.

Requirements

Bachelor’s degree (any discipline). Master’s degree is a plus.
1–3 years of experience in admissions, education administration, customer support, or back-office operations (preferred).
Strong proficiency with online portals, spreadsheets, and documentation workflows (MS Excel/Google Sheets).
Excellent written and verbal communication skills in English and Hindi.
High attention to detail and ability to manage multiple deadlines during peak admission periods.
Comfortable handling sensitive personal data with confidentiality and integrity.
Problem-solving mindset with the ability to explain processes clearly to applicants.
Preferred: Familiarity with government/education exam-admissions ecosystems, notices, and structured application steps.

Benefits

Stable role within an education-focused environment with structured processes.
Opportunity to work closely with admissions leadership and cross-functional teams.
Training on internal admissions systems and standard operating procedures.
Paid leave and institutional holidays as per policy.
Professional development support through workshops and process improvement initiatives.

About the Company

We support higher-education admissions operations with a focus on accuracy, transparency, and applicant experience. Our team works across admissions communications, portal coordination, and process governance to ensure students receive timely guidance and reliable updates throughout the application journey.

How to Apply

Please submit your updated resume and a brief cover note highlighting your experience with online application workflows and applicant support. Shortlisted candidates will be contacted for an interview and a basic portal/process assessment.