Position Summary
We are seeking a detail-oriented CGTET Exam Coordinator / Admissions Support Specialist to support candidates and internal operations for the Chhattisgarh Teaching Eligibility Test (CG TET) cycle. This role focuses on application support, documentation checks, fee/payment guidance, timeline communication, and candidate query resolution aligned with published schedules (application window, correction period, admit card, exam date, and post-exam updates).

Key Dates (Cycle Reference)

Application Window: 13 November 2025 to 08 December 2025 (up to 5:00 PM)
Correction Window: 09–11 December 2025
Exam Date (Tentative): 01 February 2026
Admit Card (Tentative): 23 January 2026

Responsibilities

Provide end-to-end candidate support for online application submission, including troubleshooting common form issues and guiding applicants through required steps.
Validate candidate documentation and eligibility inputs at a basic level (e.g., education details for Level I/Level II) and escalate exceptions as needed.
Assist candidates with fee/payment guidance (debit/credit card, net banking, UPI, and other permitted modes) and help resolve payment-related queries.
Support correction-window activities by coordinating change requests, tracking corrections, and ensuring timely closure.
Maintain accurate logs of candidate interactions, tickets, and resolutions; produce daily/weekly status reports for leadership.
Communicate important updates (admit card availability, exam instructions, answer key/result notifications when released) through approved channels.
Coordinate with technical teams to report portal defects, reproduce issues, and verify fixes.
Ensure communications are compliant, clear, and aligned with official notifications and timelines.
Support FAQs and knowledge-base creation for recurring questions (eligibility, dates, process, and post-exam steps).

Requirements

Bachelor’s degree in any discipline (preferred); relevant experience in admissions/exam operations/customer support is a plus.
Strong attention to detail and ability to follow published rules, timelines, and process checklists.
Comfortable working with online forms/portals, spreadsheets, and ticketing tools.
Excellent written and verbal communication skills (Hindi and English preferred).
Ability to handle high volumes of candidate queries with professionalism and empathy.
Basic understanding of teacher eligibility exams and common educational qualifications is desirable.
Willingness to work extended hours during peak deadlines (last date, correction window, admit card period).

Preferred Skills

Experience supporting government/education exam portals or large-scale application processes.
Knowledge of common eligibility pathways for primary (Class 1–5) and upper primary (Class 6–8) levels.
Experience drafting structured FAQs, email templates, and call scripts.

Benefits

Structured training on exam-cycle operations and candidate support workflows.
Opportunity to work on high-impact public-facing education initiatives.
Collaborative team environment with defined escalation paths.
Performance-based growth opportunities within operations and program management.

About the Company
We are an education and exam-operations support organization that helps candidates navigate application processes and ensures smooth coordination across key milestones (applications, corrections, admit cards, exam-day readiness, and post-exam updates). Our mission is to deliver accurate information, responsive support, and reliable operational execution for large-scale examination cycles.

How to Apply
Submit your resume and a brief note describing your experience with admissions/exam support, customer service, or process operations. Shortlisted candidates will be contacted for an interview and a process-simulation assessment.