We are seeking an Admissions Counselor to support prospective students through the end-to-end admissions journey for SRM University, Kancheepuram. This role focuses on applicant guidance, application review support, coordination with internal stakeholders, and maintaining accurate admissions records while delivering a high-quality candidate experience.

Responsibilities

Guide prospective students and parents on programs, eligibility, application steps, timelines, and required documentation.
Respond to inquiries via phone, email, chat, and in-person appointments; ensure timely follow-up and issue resolution.
Support application processing by verifying forms and documents for completeness and accuracy; coordinate corrections with applicants.
Coordinate with academic departments and admissions leadership to align applicant screening and communication.
Maintain accurate records in the admissions CRM/SIS, ensuring data integrity and compliance with internal policies.
Assist in planning and executing admissions events (open houses, webinars, school visits, education fairs) and track leads.
Prepare routine reports on lead funnel, conversion metrics, and applicant status for internal stakeholders.
Provide clear information on fee payments, scholarships (where applicable), and enrollment steps while adhering to university guidelines.
Collaborate with marketing and outreach teams to improve lead quality and candidate engagement.
Ensure all communications reflect institutional standards and maintain confidentiality of applicant data.

Requirements

Bachelor’s degree in any discipline (Master’s preferred).
1–3 years of experience in admissions, student services, counseling, education sales, or a related role.
Strong communication skills in English; additional regional language proficiency is a plus.
Comfortable working with CRMs, spreadsheets, and online application portals; strong attention to detail.
Ability to manage multiple applications and deadlines in a fast-paced environment.
Professional, student-first approach with strong interpersonal and problem-solving skills.
Willingness to work occasional weekends/extended hours during peak admissions cycles and events.

Benefits

Competitive salary package with performance-based incentives (role dependent).
Professional development and training on admissions processes, systems, and student engagement.
Opportunity to work in a student-facing role with meaningful impact on educational outcomes.
Supportive team environment and exposure to cross-functional university operations.
Paid leave and standard benefits as per organization policy.

About the Company

SRM University, Kancheepuram is a leading higher education institution known for its academic programs, research environment, and student-centric campus culture. The admissions team plays a critical role in connecting students with the right programs and ensuring a smooth, transparent enrollment experience.

How to Apply

Submit your resume along with a brief cover note highlighting relevant admissions/student services experience and your familiarity with handling application workflows and candidate communications.