GATE Counseling Coordinator

Position: GATE Counseling Coordinator

We are seeking a detail-oriented and candidate-focused GATE Counseling Coordinator to guide engineering graduates through the GATE-based admissions and counseling journey. This role supports applicants with counseling registration, document readiness, choice filling strategy, schedule tracking, and issue resolution across common processes such as CCMT/COAP and institute-specific admissions. You will work closely with students, internal support teams, and external stakeholders to ensure a smooth, compliant, and timely counseling experience.

Responsibilities

• Provide end-to-end guidance to candidates for GATE-based counseling processes (e.g., counseling registration, eligibility checks, fee payment steps, and timelines).
• Explain counseling procedures, rounds, seat allotment logic, and acceptance/reporting requirements in a clear and accurate manner.
• Support candidates with document preparation and verification readiness (e.g., ID proofs, academic records, category certificates, GATE scorecard, etc.).
• Assist with choice filling strategy and preference planning based on candidate goals, eligibility, and historical cutoffs (where applicable).
• Track key dates (registration windows, round results, reporting deadlines) and proactively remind candidates to prevent missed milestones.
• Handle candidate queries via email, phone, chat, and ticketing systems; maintain strong service-level response times.
• Escalate technical or process issues to relevant teams and follow through to resolution.
• Maintain accurate records of candidate interactions, status updates, and outcomes in CRM/spreadsheets.
• Create and update counseling resources such as FAQs, checklists, process guides, and email templates.
• Ensure compliance with data privacy standards and maintain confidentiality of candidate information.

Requirements

• Bachelor’s degree (Engineering, Science, Education, or related field preferred).
• 1+ years of experience in academic counseling, admissions support, customer support, or education services (freshers with strong aptitude may be considered).
• Strong understanding of GATE ecosystem and counseling pathways (e.g., CCMT/COAP) is highly preferred.
• Excellent verbal and written communication skills; ability to explain complex processes in simple terms.
• High attention to detail and strong organizational skills to manage multiple candidates and deadlines.
• Comfortable working with CRMs, spreadsheets, and online portals; ability to learn new systems quickly.
• Empathy and professionalism when handling anxious candidates and time-sensitive issues.
• Ability to work during peak counseling periods with extended hours as needed.

Benefits

• Competitive salary with performance-based incentives.
• Training and access to updated counseling resources and admissions tools.
• Flexible work options (role-dependent) and supportive team environment.
• Opportunities for career growth in education counseling, operations, and student success.
• Paid leave and standard benefits as per company policy.

About the Company

We are an education services organization focused on helping students navigate high-stakes exams and admissions processes with clarity and confidence. Our team builds reliable guidance, structured support, and candidate-first tools to simplify complex application workflows and improve outcomes. We value integrity, accuracy, responsiveness, and a strong commitment to student success.

How to Apply

Submit your resume and a brief note describing your experience with admissions/counseling support and any familiarity with GATE counseling processes. Shortlisted candidates will be contacted for an interview and a process-knowledge assessment.