We are seeking a detail-oriented Recruitment & Result Support Specialist to support candidates and stakeholders for Haryana Staff Selection Commission (HSSC) Common Eligibility Test (CET) Group C processes. This role focuses on assisting users with result access, correction windows, key dates, eligibility guidance, and troubleshooting common portal/account issues while maintaining high standards of accuracy, confidentiality, and service quality.

Responsibilities

Provide end-to-end support for CET Group C candidate queries related to application timelines, fee payment methods, admit cards, answer keys, correction forms, and result downloads.
Guide candidates on how to access results through the dashboard using registration number/mobile number and password, and explain common issues (login failures, incorrect credentials, browser/device compatibility).
Maintain and update internal knowledge base articles for key milestones (application dates, exam dates, answer key release, correction window, result release).
Explain eligibility and documentation expectations at a high level (education qualifications such as 10th/12th/degree/diploma; age criteria and relaxation as applicable) and direct candidates to official notices for final verification.
Assist with escalations related to document verification and medical examination process queries by routing to the appropriate team or official channel.
Track recurring issues and prepare weekly reports on support volume, resolution time, and common candidate pain points.
Ensure communications are compliant, neutral, and do not misrepresent official information; always reference official sources for definitive details.
Coordinate with technical teams to report portal bugs, broken links, and PDF download/viewing issues.

Requirements

Strong written and verbal communication skills with the ability to explain steps clearly and professionally.
High attention to detail and ability to work accurately with dates, categories, and process steps.
Comfortable supporting users with online forms, fee payment modes (Debit/Credit Card, Net Banking, UPI), and PDF downloads.
Experience in customer support, helpdesk, operations, or public-service/exam support is preferred.
Basic proficiency with MS Office/Google Workspace; ability to document procedures and update FAQs.
Ability to handle sensitive personal information responsibly and follow confidentiality practices.
Problem-solving mindset and patience to assist candidates with varied technical skills.

Benefits

Structured onboarding with process documentation and training on common exam/recruitment workflows.
Opportunity to work in a high-impact role supporting large-scale public recruitment processes.
Performance-based growth opportunities within operations, quality, or process improvement teams.
Collaborative work environment with exposure to government exam lifecycle operations.

About the Company

We are a candidate-support and information operations team that helps users navigate large-scale examination and recruitment workflows. Our focus is on clarity, accuracy, and timely assistance across key milestones such as applications, admit cards, answer keys, corrections, and results. We emphasize responsible communication and rely on official notices and portals for final verification.

Additional Notes

This role does not guarantee selection outcomes and does not provide unofficial cut-offs or results; support is limited to process guidance and troubleshooting.
Candidates must always be directed to official portals and notices for authoritative updates.