Admissions Coordinator (Online Applications) – UPRTOU

Position Summary
We are seeking an Admissions Coordinator to support end-to-end processing of online admission applications for distance/online learning programs. This role focuses on applicant guidance, data accuracy, document verification coordination, and timely communication of key milestones (application status, exam/admit-card style notifications where applicable, and portal updates). The ideal candidate is detail-oriented, service-minded, and comfortable working with web portals and high-volume workflows.

Key Responsibilities

• Assist applicants with the online application process, including form completion guidance, fee/payment troubleshooting (as per policy), and portal navigation.
• Coordinate collection, review, and routing of required documents (identity, eligibility, category certificates where applicable) and ensure completeness against checklists.
• Maintain accurate applicant records in the admissions system; perform data validation and resolve discrepancies.
• Track application stages and ensure timely updates to applicants via email/SMS/portal notifications.
• Support scheduling and communication for admission-related events, including counseling windows, verification timelines, and other program milestones.
• Collaborate with internal teams (IT/portal support, academic departments, examinations/records) to resolve applicant issues and improve turnaround time.
• Prepare daily/weekly status reports on application volumes, pending verifications, common issues, and SLA adherence.
• Ensure compliance with institutional policies, data privacy requirements, and record retention standards.
• Handle inbound queries via phone/email/ticketing system with a professional, student-first approach.
• Contribute to knowledge-base articles, FAQs, and process documentation to reduce repeat issues.

Requirements

• Bachelor’s degree in any discipline (preferred: Administration, Education, Public Administration, or related fields).
• 1–3 years of experience in admissions, student services, customer support, back-office operations, or similar high-volume processing roles.
• Strong attention to detail and ability to follow structured checklists and SOPs.
• Comfortable working with online portals, spreadsheets, and basic reporting (MS Excel/Google Sheets).
• Excellent written and verbal communication skills; ability to explain processes clearly to diverse audiences.
• Ability to manage deadlines, prioritize tasks, and maintain accuracy under pressure.
• Basic understanding of document verification practices and record handling (training may be provided).
• Integrity and discretion when handling sensitive personal data.

Preferred Qualifications

• Experience working in an education institution, examination/admissions cell, or government/large public-facing organization.
• Familiarity with ticketing tools/CRM systems and SMS/email notification workflows.
• Hindi and English proficiency for applicant support.

Benefits

• Structured onboarding and process training.
• Opportunity to work in a mission-driven education environment supporting learner access.
• Exposure to admissions operations, verification workflows, and cross-functional coordination.
• Professional development through SOP ownership and process improvement initiatives.

About the Company
Our organization supports large-scale online admissions and student services for higher education programs, emphasizing transparent processes, timely communication, and reliable applicant support. We work closely with academic and administrative stakeholders to ensure a smooth and compliant admissions experience for all learners.

How to Apply
Submit your resume and a brief cover note highlighting relevant admissions/operations experience and your comfort with online portals and document workflows. Shortlisted candidates will be contacted for an interview and a basic skills assessment (data accuracy and communication).