Admissions & Student Support Executive (HNB Garhwal University Admissions)

Position: Admissions & Student Support Executive

Location: India (Hybrid/Remote options may be available depending on team needs)

Employment Type: Full-time

We are seeking an Admissions & Student Support Executive to assist prospective students through the end-to-end admissions journey for HNB Garhwal University programs. This role focuses on guiding applicants, ensuring documentation and eligibility checks are completed accurately, and providing timely updates related to admissions processes, schedules, and results.

The ideal candidate is detail-oriented, empathetic in communication, and comfortable working with structured processes, deadlines, and high volumes of student queries during peak admission seasons.

Responsibilities

• Respond to prospective student inquiries via phone, email, chat, and web forms with accurate and consistent guidance.
• Explain admission steps, eligibility criteria, key dates, and required documents to applicants.
• Support applicants with account/login issues, form filling, document uploads, and basic troubleshooting.
• Verify application completeness and coordinate follow-ups for missing or incorrect information.
• Maintain and update applicant records in CRM or internal tracking systems with high accuracy.
• Coordinate with internal teams (operations, verification, content, and technical support) to resolve escalations.
• Prepare routine reports on inquiry volume, application status, and turnaround times.
• Ensure communications are aligned with official notifications and approved information sources.
• Support peak-cycle activities such as counseling windows, merit list updates, and document verification guidance.
• Maintain confidentiality and comply with data privacy and information security practices.

Requirements

• Bachelor’s degree in any discipline (Master’s preferred but not required).
• 1–3 years of experience in admissions support, customer support, education counseling, or similar operations roles.
• Strong written and verbal communication skills in English and Hindi.
• High attention to detail with the ability to follow defined processes and checklists.
• Comfortable using spreadsheets and basic reporting (MS Excel/Google Sheets).
• Experience with CRM/ticketing tools is a plus.
• Ability to manage multiple applicants and deadlines during high-volume periods.
• Professional, student-first mindset and strong problem-solving skills.

Benefits

• Competitive salary with performance-based incentives.
• Structured onboarding and process training.
• Opportunities to grow into senior operations, counseling, or program coordination roles.
• Supportive team environment with clear workflows and escalation paths.
• Paid leave and standard benefits as per company policy.

About the Company

We are an education-focused services team dedicated to improving the applicant experience by providing timely, accurate, and process-driven admissions assistance. Our mission is to help students navigate complex admissions journeys with clarity and confidence while maintaining high standards of compliance, data accuracy, and service quality.

How to Apply

Submit your updated resume and a brief note highlighting your experience in student support or admissions operations. Shortlisted candidates will be contacted for an initial screening and a process-based interview.