Position: AIIMS Group B & Group C (Non-Faculty) – Common Recruitment Examination (CRE) Candidate Support Executive

Location: Remote / Hybrid (as per operational requirement)

Employment Type: Full-time

Experience: 1+ year in candidate support, education services, recruitment operations, or customer support

Overview
We are seeking a detail-oriented and service-driven Candidate Support Executive to assist applicants appearing for the AIIMS Common Recruitment Examination (CRE) for Group B and Group C non-faculty roles. In this position, you will guide candidates through key stages such as application queries, exam city information, admit card access, login troubleshooting, and general process support while ensuring accurate, compliant, and timely communication.

This role requires strong communication skills, comfort with online portals, and the ability to interpret official instructions and translate them into clear, actionable guidance for candidates.

Responsibilities

Provide end-to-end candidate assistance for CRE-related queries including application status, fee payment guidance, exam city information, admit card download steps, and general timelines.
Support candidates with login and credential issues (e.g., registration ID/application number, date of birth/password flows, captcha issues) and escalate technical issues appropriately.
Explain exam process milestones such as exam dates, admit card availability, and next steps (e.g., written exam, skill test where applicable, document verification, medical examination).
Maintain accurate records of candidate interactions in a CRM/ticketing system; ensure proper categorization, documentation, and closure notes.
Draft and share standardized, compliant responses aligned with official notifications and portal instructions.
Coordinate with internal operations/technical teams to report recurring issues and suggest process improvements.
Ensure data privacy and confidentiality while handling candidate information and documents.
Monitor official updates and ensure support content (FAQs, templates, knowledge base) stays current.

Requirements

Bachelor’s degree or equivalent qualification; candidates with 10+2 plus relevant experience may be considered for junior support levels.
Minimum 1 year of relevant experience in customer support, education/exam support, recruitment operations, or a similar role.
Excellent written and verbal communication skills in English; Hindi proficiency is strongly preferred.
Strong ability to interpret official notices and present information accurately without assumptions.
Comfort with web portals, online forms, PDF downloads/printing guidance, and basic troubleshooting across mobile/desktop browsers.
High attention to detail, empathy, and patience when handling high-volume candidate queries.
Working knowledge of ticketing/CRM tools (e.g., Freshdesk, Zendesk) is a plus.
Ability to work in shifts during peak periods (e.g., admit card release and exam dates) and meet response SLAs.

Preferred Skills

Experience supporting government recruitment/examination workflows.
Ability to create structured FAQs, help articles, and step-by-step guides.
Familiarity with common payment modes (debit/credit card, net banking, UPI/IMPS, wallets) and typical payment failure troubleshooting.

Benefits

Competitive salary package aligned with experience and role scope.
Learning opportunities in large-scale recruitment/examination operations.
Supportive team environment with structured processes and knowledge resources.
Performance-based incentives during peak campaign periods (where applicable).
Flexible work arrangements (role-dependent) and paid leave benefits.

About the Company

We are an operations and candidate-services team focused on improving the applicant experience for large-scale recruitment and examination processes. Our work emphasizes accuracy, responsiveness, and clarity—helping candidates navigate critical steps such as exam city information, admit card access, and process timelines while maintaining strong compliance and data privacy standards.

How to Apply

Please submit your updated resume and a brief note describing your experience in candidate/customer support and any exposure to exam/recruitment portals. Shortlisted candidates will be contacted for an interview and a role-based communication/troubleshooting assessment.

Note: This role supports candidates by providing guidance based on official instructions. We do not represent any examination authority unless explicitly stated in the employment offer and project documentation.