Position Overview

We are seeking a detail-oriented and service-focused BSF Constable (Tradesman) – PET/PST Support & Documentation Specialist to support candidates and internal stakeholders with examination readiness workflows, including PET/PST-related documentation, status tracking, and communication. This role is ideal for someone who is comfortable handling structured processes, coordinating timelines, and ensuring accurate candidate guidance for admit card, exam city, and verification steps.

This position supports high-volume recruitment/examination operations and requires strong organizational skills, discretion with sensitive personal data, and the ability to follow standardized instructions precisely.

Key Responsibilities

Provide end-to-end support for candidate-facing processes related to PET/PST (e.g., guidance on accessing admit cards, exam dates, and official instructions).
Maintain and update candidate status logs (e.g., available/issued documents, verification checkpoints, exception handling).
Assist with troubleshooting common login/access issues (e.g., registration number, DOB/password reset steps, verification code prompts) and escalate complex issues to the appropriate team.
Coordinate communication drafts for notifications such as availability updates, schedule reminders, and instruction summaries aligned with official notices.
Verify completeness and consistency of candidate-submitted information against checklists and standard operating procedures.
Support documentation control for important links, notices, and reference materials (e.g., syllabus/exam pattern references, previous paper links where applicable).
Ensure compliance with data privacy and confidentiality standards while handling personal identifiers and candidate records.
Collaborate with operations teams to keep timelines on track and ensure pre-event formalities are communicated clearly.

Requirements

Education: Minimum 10th/12th pass or equivalent; additional certification in office administration/IT support is a plus.
1+ year experience in operations support, customer support, documentation, or administrative coordination (recruitment/exam operations experience preferred).
Strong attention to detail and ability to follow step-by-step procedures without deviation.
Comfortable working with web portals and online forms; ability to guide users through login/download flows.
Clear written and verbal communication skills in English; Hindi proficiency is a strong advantage.
Ability to manage multiple requests under time-sensitive conditions and maintain accurate records.
Basic proficiency in MS Office/Google Workspace (Sheets/Docs) for tracking and reporting.
High integrity and discretion when handling sensitive candidate information.

Preferred Skills

Experience supporting government/defence recruitment or large-scale examination processes.
Familiarity with common candidate queries around admit cards, exam city details, PET/PST instructions, and document verification.
Process improvement mindset (e.g., creating FAQs, checklists, and templates to reduce recurring issues).

Benefits

Structured onboarding with SOPs, checklists, and process training.
Opportunity to work on high-impact, high-visibility public-facing operations.
Professional development support for documentation, operations, and service excellence.
Collaborative team environment with clear escalation paths and defined responsibilities.
Competitive compensation aligned with experience and role scope.

About the Company

We are an operations and information services team focused on enabling smooth, transparent, and timely access to recruitment and examination-related updates. Our work emphasizes accuracy, compliance, and candidate experience, ensuring stakeholders receive clear instructions and reliable support throughout critical milestones such as admit card availability, exam schedules, and verification processes.

Work Style: Process-driven, deadline-oriented, and quality-focused.

Equal Opportunity: We are committed to providing an inclusive workplace and consider all applicants based on merit and role requirements.