Position: CBSE Board Class 10th & 12th Admit Card Coordinator

We are seeking a detail-oriented, student-first professional to coordinate the end-to-end workflow for Class 10th and 12th admit card planning, data verification, publishing support, and stakeholder communication. This role works closely with examination operations, school liaisons, IT/support teams, and helpdesk functions to ensure accurate and timely admit card availability and issue resolution.

Responsibilities

Coordinate admit card lifecycle activities for Class 10th and 12th examinations, including schedules, checklists, approvals, and release readiness.
Support data validation processes (student details, subject mapping, exam center allocation, roll numbers) and ensure consistency across systems and reports.
Act as a liaison between schools, examination operations, and technical teams to manage dependencies and resolve discrepancies.
Monitor release timelines and publish status updates for internal stakeholders; escalate risks and blockers proactively.
Manage a structured issue-resolution process for admit card errors (name/DOB corrections, subject mismatches, center issues) in accordance with defined policies.
Maintain documentation including SOPs, communication templates, audit logs, and incident reports.
Support helpdesk operations during peak periods by triaging tickets, analyzing trends, and coordinating bulk resolutions.
Ensure confidentiality and secure handling of personally identifiable information (PII) and examination-related data.
Prepare daily/weekly operational dashboards (volume metrics, turnaround time, common error categories) and share insights for process improvement.

Requirements

Bachelor’s degree in any discipline; additional certification in administration, operations, or project coordination is a plus.
1–3 years of experience in operations coordination, education administration, examination support, or customer support (preferred).
Strong attention to detail and ability to manage high-volume, deadline-driven workflows.
Proficiency with spreadsheets and documentation tools (e.g., MS Excel/Google Sheets, Word/Docs); ability to work with structured data.
Comfort working with portals/CRM/ticketing systems and coordinating with IT teams for issue resolution.
Clear written and verbal communication skills; ability to communicate professionally with schools, students/parents (via support channels), and internal teams.
Ability to follow SOPs, maintain audit trails, and handle sensitive information with discretion.
Willingness to work extended hours during peak exam windows, as needed.

Benefits

Opportunity to support large-scale, high-impact examination operations.
Structured onboarding with SOPs, templates, and process training.
Collaborative cross-functional environment with exposure to operations, compliance, and service management.
Performance-based growth opportunities in exam operations, program coordination, or service delivery.
Paid leave and flexible scheduling options during non-peak periods (role-dependent).

About the Company

We are an education operations and student services organization focused on delivering reliable, accurate, and timely exam-related coordination. Our teams partner with stakeholders across schools and examination ecosystems to improve operational excellence, strengthen data quality, and enhance candidate support experiences.

How to Apply

Please submit your resume along with a short note describing your experience managing time-sensitive operations and handling data verification/issue triage. Candidates with prior exposure to exam administration, school coordination, or helpdesk workflows are encouraged to apply.