Position Overview

We are seeking a detail-oriented Specialist Officer (SO) to support recruitment lifecycle operations, candidate communications, and post-exam processes such as results, cut-offs, and reserve list coordination. This role is ideal for professionals who can manage high-volume, deadline-driven workflows with accuracy and compliance, and who are comfortable working with online application systems, documentation checks, and stakeholder coordination.

This position supports processes commonly seen in large-scale competitive recruitment programs (e.g., screening tests, subject knowledge tests, interviews, document verification, and medical examinations) and requires strong administrative discipline and candidate-service mindset.

Responsibilities

Coordinate end-to-end recruitment support activities including application intake, fee/payment verification support, and candidate query resolution.
Maintain and validate candidate records (registration details, roll numbers, date of birth validation steps, and related identifiers) in accordance with defined procedures.
Support exam-cycle operations: scheduling assistance, admit card communications, result publication coordination, scorecard/cutoff dissemination, and reserve list workflows.
Assist in document verification planning and execution, ensuring completeness and compliance with eligibility rules.
Provide structured support for interview scheduling and communication (letters, instructions, and candidate follow-ups).
Track key dates, milestones, and deliverables; escalate risks such as data mismatches, missing documents, or timeline slippages.
Prepare reports and dashboards for internal stakeholders on application volumes, status tracking, and resolution SLAs.
Ensure confidentiality and secure handling of candidate data; follow data governance and access control requirements.
Collaborate with IT/portal teams to log and resolve issues related to online forms, login/credential problems, and download links.
Support audit readiness by maintaining clear process documentation, checklists, and evidence logs.

Requirements

Bachelor’s degree in any discipline (additional qualifications in HR/Operations/IT/Administration are a plus).
1–4 years of experience in recruitment operations, examination administration, public-sector hiring support, or high-volume customer/candidate operations.
Strong attention to detail with proven ability to follow SOPs and handle sensitive personal data.
Comfortable working with online application portals, spreadsheets, and document management systems.
Excellent written and verbal communication skills for candidate-facing instructions and stakeholder updates.
Ability to manage multiple deadlines and high-throughput periods (e.g., application closing, exam dates, result/reserve list releases).
Working knowledge of verification processes and eligibility validation (age, education, category/relaxation rules) is preferred.
Integrity, discretion, and compliance orientation are mandatory.

Preferred Skills

Experience supporting large-scale exam/recruitment cycles involving screening tests, mains/subject tests, interviews, and reserve lists.
Basic understanding of grievance handling and ticketing systems.
Ability to create process notes, FAQs, and candidate instruction pages.

Benefits

Structured onboarding with documented SOPs and process training.
Opportunity to work on high-impact, large-scale recruitment and examination operations.
Collaborative team environment with cross-functional exposure (operations, IT, compliance).
Competitive compensation aligned with experience and role scope.
Leave benefits and standard statutory benefits as applicable.

About the Company

We are an operations-focused organization supporting recruitment and examination workflows with an emphasis on accuracy, transparency, and candidate experience. Our teams manage time-sensitive processes across application management, exam coordination, result publication support, and post-result activities such as reserve list handling and verification. We value compliance, process excellence, and continuous improvement.

How to Apply

Submit your updated resume and a brief note describing your experience with recruitment/exam operations, candidate support, and documentation/verification workflows. Shortlisted candidates will be contacted for an interview.