Position: CTET Application & Candidate Support Specialist

Location: Remote / Hybrid (India)

Employment Type: Full-time

Overview: We are seeking a detail-oriented CTET Application & Candidate Support Specialist to guide candidates through the CTET (Central Teacher Eligibility Test) application journey, provide accurate information on important dates and documentation, and ensure a smooth, compliant, and supportive experience. This role blends customer support, process coordination, and content accuracy for exam-related workflows.

Responsibilities

Assist candidates with CTET online application steps, including registration, login, form completion, fee submission, and confirmation.
Provide clear guidance on required details such as registration/roll number, password/DOB, captcha, and language preferences (Hindi/English) where applicable.
Respond to candidate queries via email, chat, and phone within defined SLAs, maintaining a professional and empathetic tone.
Maintain and update exam support content (FAQs, step-by-step instructions, troubleshooting guides) to ensure accuracy and clarity.
Track and escalate technical issues (login failures, payment errors, document upload problems) to internal technical teams and follow up to resolution.
Verify and cross-check application data for completeness and common errors, helping reduce rejection or correction cycles.
Coordinate with internal stakeholders to publish timely updates on important dates, status changes, and official links.
Maintain records of interactions, resolutions, and recurring issues; prepare weekly reports and insights to improve candidate experience.
Ensure compliance with data privacy standards while handling candidate credentials and personal information.

Requirements

Bachelor’s degree in any discipline (preferred); relevant experience may substitute for formal education.
1–3 years of experience in customer support, operations, education services, or online application processing.
Strong written and verbal communication skills in English; Hindi proficiency is a plus.
Comfortable explaining step-by-step processes to non-technical users.
High attention to detail and ability to identify inconsistencies in forms and candidate submissions.
Working knowledge of web portals, online forms, and payment workflows; ability to troubleshoot common browser/device issues.
Proficiency with spreadsheets, ticketing tools/CRMs, and documentation tools.
Ability to manage multiple requests simultaneously and meet deadlines during peak application periods.
Integrity and discretion when handling sensitive personal data.

Benefits

Competitive salary with performance-based increments.
Flexible work arrangements (remote/hybrid options depending on location).
Paid leave and holiday calendar.
Learning support for process, communication, and customer service skill development.
Opportunity to work in a mission-driven environment supporting education and teacher eligibility pathways.

About the Company

We support candidates navigating competitive examinations and education-related applications by providing accurate guidance, timely updates, and reliable assistance. Our focus is on clarity, compliance, and candidate-first support, ensuring applicants can complete critical steps confidently and on time.

How to Apply

Submit your updated resume and a brief note describing your experience supporting online applications or exam-related processes. Shortlisted candidates will be contacted for an initial screening and a process simulation round.