Position: IIT JEE Advanced Application & Registration Coordinator
Location: All India (Remote/Hybrid options may be available based on operational needs)
Employment Type: Contract/Seasonal (Exam Cycle Based)
About the Role
We are seeking a detail-oriented Application & Registration Coordinator to support the end-to-end candidate application journey for IIT JEE Advanced. This role focuses on application intake, document verification support, fee/payment guidance, candidate communication, and coordination with internal stakeholders to ensure accurate and timely processing during the exam cycle.
Responsibilities
- Guide candidates through the online application process, including form completion, document upload requirements, and submission timelines.
- Support application data quality by reviewing entries for completeness and flagging discrepancies for correction.
- Coordinate document checklist compliance (e.g., photograph, signature, category certificates where applicable) and ensure adherence to prescribed formats.
- Provide first-line support for fee payment queries (net banking, credit card, debit card, e-challan or applicable modes) and escalate technical issues appropriately.
- Maintain logs, trackers, and daily status reports on application volumes, common errors, and resolution timelines.
- Respond to candidate queries via email/phone/chat using approved scripts and service-level targets.
- Coordinate with technical teams and exam operations for portal issues, downtime notifications, and candidate advisories.
- Assist with communications related to key milestones such as application start/end dates, corrections, admit card updates, and exam-day instructions.
- Ensure compliance with privacy and data protection practices when handling candidate information.
- Support post-submission processes such as reprint requests, acknowledgement retrieval, and troubleshooting access issues.
Requirements
- Bachelor’s degree in any discipline; candidates with experience in education/exam administration are preferred.
- 1–3 years of experience in application processing, customer support, admissions/exam operations, or similar coordination roles.
- Strong attention to detail and ability to follow structured SOPs under tight deadlines.
- Comfortable working with web portals, spreadsheets, ticketing systems, and basic documentation tools.
- Excellent written and verbal communication skills in English; Hindi proficiency is a plus.
- Ability to handle high-volume candidate queries calmly and professionally during peak windows.
- Basic understanding of common document formats (JPG/PNG/PDF), scanning standards, and upload troubleshooting.
- Willingness to work extended hours during application closing dates and critical exam-cycle milestones.
Preferred Skills
- Prior experience supporting large-scale competitive exam processes or government/education portals.
- Experience with CRM/helpdesk tools and standardized escalation workflows.
- Knowledge of common eligibility and documentation verification checkpoints (without making final eligibility decisions unless authorized).
Benefits
- Opportunity to work on a high-impact national-level exam process.
- Structured training on SOPs, candidate communication, and portal workflows.
- Certificate/experience letter upon successful completion of the exam cycle (as applicable).
- Flexible work arrangements may be available depending on role assignment and operational requirements.
- Performance-based extension for future exam cycles (subject to requirements).
About the Company
We are an education operations and candidate support organization that assists learners and applicants with accurate information, process guidance, and timely support across major exam and admissions workflows. Our focus is on service quality, clarity of communication, and operational excellence while maintaining strict confidentiality and compliance standards.
How to Apply
Submit your updated resume along with a brief note describing your experience in application processing/candidate support and your availability during peak exam-cycle windows. Shortlisted candidates will be contacted for an interview and a practical assessment (portal navigation and communication scenario).