Position: Indian Airforce Agniveer Vayu (02/2026) – Result & Candidate Support Coordinator
Location: Remote / Hybrid (India)
Employment Type: Full-time
Department: Candidate Support & Examination Operations
Overview
We are seeking a detail-oriented Result & Candidate Support Coordinator to help candidates access, understand, and resolve issues related to the Indian Airforce Agniveer Vayu 02/2026 recruitment results. This role focuses on candidate communications, portal navigation support, documentation guidance, and coordination with internal stakeholders to ensure accurate, timely updates and a high-quality candidate experience.
Responsibilities
- Provide end-to-end support to candidates for result-related queries, including login assistance (e.g., registration/enrollment number, date of birth verification, password reset guidance) and troubleshooting common portal issues.
- Maintain and publish clear, compliant updates regarding result announcements, scorecards, merit lists, interview letters, and next-step instructions (as applicable).
- Coordinate with internal operations teams to validate links, notices, and timelines before publishing to ensure accuracy and consistency.
- Prepare structured FAQs and help articles explaining how to check results, download scorecards, and interpret key fields (e.g., marks obtained, qualifying status, category details).
- Track candidate issues via ticketing/CRM tools; categorize, prioritize, and escalate technical or policy-related cases to the appropriate teams.
- Ensure all communications follow official guidance and avoid misrepresentation; include disclaimers where required.
- Support document readiness guidance for subsequent stages (e.g., document verification), including checklists and common compliance pitfalls.
- Monitor candidate feedback and identify recurring issues; propose process improvements to reduce support volume and improve clarity.
- Maintain records of updates, versions, and approvals for audit readiness and internal reporting.
Requirements
- Bachelor’s degree in any discipline (preferred) or equivalent relevant experience in candidate support, education services, or examination operations.
- Excellent written communication skills in English; Hindi proficiency is strongly preferred for candidate-facing support.
- Strong attention to detail and ability to work with date-driven timelines, notices, and structured data.
- Comfortable assisting users with web portals, PDF downloads, and basic troubleshooting (browser issues, caching, login errors).
- Experience with customer support tools (ticketing systems, email support, chat workflows) is preferred.
- Ability to handle high-volume queries calmly and professionally, especially around time-sensitive result announcements.
- Basic understanding of recruitment/exam lifecycle stages (application, admit card, exam, answer key, result, scorecard, interview, final selection) is an advantage.
- High integrity and commitment to accuracy; ability to follow official sources and internal approval processes.
Benefits
- Competitive salary aligned with experience and market standards.
- Work-from-home flexibility (role-dependent) with structured onboarding and training.
- Health insurance and wellness support (as per company policy).
- Paid time off, public holiday calendar, and optional leave benefits.
- Learning support for communication, operations, and process improvement skills.
- Opportunity to work on large-scale, high-impact candidate operations.
About the Company
We are a candidate-first information and support organization focused on improving access to recruitment updates, exam-related notifications, and guidance for competitive examinations across India. Our teams prioritize accuracy, clarity, and responsible publishing practices, helping applicants navigate time-sensitive processes with confidence.
How to Apply
Please submit your updated resume and a short note describing your experience handling candidate queries or operations coordination. If available, share examples of help content you have written (FAQs, guides, or support templates).
Note: This role supports candidate communications and operational coordination. Final recruitment outcomes, results, and official actions remain governed by the relevant official authorities and portals.