Position: Informatics Assistant
We are seeking an Informatics Assistant to support the delivery and operations of information systems, data handling, and digital services. This role is ideal for candidates with a degree or diploma background who are comfortable working in structured, process-driven environments and collaborating with multiple stakeholders.
Responsibilities
- Assist in the day-to-day operation and support of IT/information systems and related services.
- Perform data entry, data validation, and basic data management activities while maintaining accuracy and confidentiality.
- Support users with routine technical queries, issue logging, and first-level troubleshooting.
- Prepare and maintain documentation, reports, and records related to system usage, incidents, and service requests.
- Coordinate with internal teams to ensure timely resolution of technical issues and service improvements.
- Follow established procedures, compliance requirements, and information security guidelines.
- Assist in system testing, verification of outputs, and basic quality checks as needed.
Requirements
- Degree or Diploma in Computer Science, Information Technology, Informatics, or a related discipline (or equivalent practical experience).
- Basic understanding of computer systems, office productivity tools, and common digital workflows.
- Strong attention to detail and ability to work with structured data and documentation.
- Good communication skills and a service-oriented approach to user support.
- Ability to work independently as well as in a team environment.
- Comfortable working in a shift-wise or schedule-based environment when required.
Preferred Qualifications
- Experience with helpdesk tools, ticketing systems, or basic IT support processes.
- Familiarity with databases, spreadsheets, and reporting workflows.
- Typing proficiency and strong accuracy in data handling.
Benefits
- Structured onboarding and role-specific training.
- Opportunities to build experience in information systems, IT operations, and public-facing digital services.
- Collaborative work environment with exposure to cross-functional teams.
- Competitive compensation aligned with skills and experience.
- Paid leave and standard benefits as per company policy.
About the Company
We are an organization focused on improving operational efficiency and service delivery through reliable information systems and process excellence. Our teams work across technology, data, and administrative functions to support high-quality outcomes and maintain strong standards of accuracy, security, and compliance.
How to Apply
Please submit your updated resume and a brief cover note highlighting your relevant education and experience. Shortlisted candidates will be contacted for the next steps in the selection process.