Position: Informatics Assistant
We are seeking a detail-oriented and service-focused Informatics Assistant to support day-to-day IT operations, data handling, and user assistance across internal teams. This role blends technical support, documentation, and basic systems/data work to help ensure smooth digital workflows and reliable access to information.
Responsibilities
- Provide first-level technical support to users (desktop applications, email, printing, basic networking, and access issues).
- Assist with data entry, data validation, and maintenance of structured records in internal systems.
- Support routine IT operations such as user onboarding/offboarding, password resets, and access provisioning under established policies.
- Maintain documentation for standard operating procedures (SOPs), FAQs, and troubleshooting guides.
- Assist in preparing reports and summaries using spreadsheets and office productivity tools.
- Coordinate with senior IT staff and vendors to escalate and track incidents, service requests, and hardware repairs.
- Help monitor system availability and perform basic checks/log reviews as instructed.
- Support periodic audits, inventory tracking of IT assets, and license/consumables tracking.
- Ensure adherence to data privacy and information security practices while handling sensitive information.
Requirements
- Diploma/Bachelor’s degree in Computer Science, IT, Information Systems, or a related field (or equivalent practical experience).
- 0–3 years of experience in IT support, data operations, or an administrative role involving computer systems.
- Working knowledge of Windows OS, MS Office (Word, Excel, PowerPoint), and common troubleshooting practices.
- Basic understanding of networking concepts (LAN/Wi-Fi, IP addressing, printers) and endpoint support.
- Comfort with data accuracy, record maintenance, and structured documentation.
- Strong communication skills and a customer-service mindset when supporting end users.
- Ability to prioritize tasks, manage tickets/requests, and meet deadlines.
- Preferred: familiarity with ticketing tools, basic SQL/reporting, and government/enterprise process compliance.
Benefits
- Competitive salary with performance-based growth opportunities.
- Health insurance and wellness support (as applicable).
- Paid time off, holidays, and leave benefits.
- Training and upskilling support in IT operations, tools, and best practices.
- Professional, process-driven environment with structured career pathways.
About the Company
We are a technology-enabled organization focused on reliable service delivery, secure information handling, and continuous improvement of digital processes. Our teams collaborate closely to ensure systems remain accessible, data remains accurate, and users receive timely support. We value professionalism, integrity, and a strong commitment to operational excellence.
How to Apply
Submit your updated resume and a brief cover note highlighting relevant IT support and data-handling experience. Shortlisted candidates will be contacted for an assessment and interview.