Position Overview

We are seeking a detail-oriented and service-driven professional to support candidates and internal stakeholders for the ITBP SI, HC, and Constable (Telecom) recruitment cycle, with a focus on PET/PST admit card coordination, candidate communication, and process compliance. This role ensures accurate guidance, timely updates, and smooth execution of pre-examination and physical test documentation workflows.

This position is ideal for someone experienced in handling recruitment/exam notifications, admit card processes, candidate queries, and documentation verification support in a high-volume environment.

Responsibilities

Coordinate and track PET/PST admit card-related updates, including release timelines, download instructions, and issue escalation.
Provide accurate guidance to candidates on PET/PST requirements, reporting instructions, and document checklists.
Maintain structured records of candidate communications, common issues, and resolution status.
Support verification of candidate details (name, DOB, category, center details) and assist with correction workflows where applicable.
Draft and publish clear, compliant updates for web/app channels, ensuring consistency with official notices.
Monitor official sources and notifications to ensure information is current and correctly interpreted.
Collaborate with operations and support teams to handle high-volume queries via email, chat, or phone.
Ensure data privacy and confidentiality while handling candidate information and documents.
Prepare basic reports on query trends, turnaround times, and operational bottlenecks.

Requirements

Graduate degree (preferred); strong candidates with relevant experience may be considered.
1–3 years of experience in recruitment support, examination support, government job portal operations, or candidate services.
Strong understanding of admit card workflows, exam/physical test processes, and common candidate documentation requirements.
Excellent written communication skills in English and Hindi (preferred), with the ability to simplify complex instructions.
High attention to detail and ability to work with structured data (spreadsheets, ticketing tools, CRM).
Comfortable working under deadlines during peak release periods (admit card/PET-PST schedules).
Basic proficiency with MS Office/Google Workspace; familiarity with CMS publishing is a plus.
Commitment to accuracy, compliance, and ethical handling of candidate data.

Benefits

Competitive salary with performance-based increments.
Health insurance coverage (as per company policy).
Paid leave and public holiday calendar.
Training on official notification interpretation, candidate support best practices, and process quality.
Opportunity to work in a fast-paced, mission-driven environment supporting large-scale recruitment processes.

About the Company

We are a recruitment and examination support services organization focused on delivering accurate, timely, and candidate-friendly guidance for large public-sector hiring processes. Our team works closely with official notifications and schedules to help candidates navigate application, admit card, exam, and verification stages with clarity and confidence. We emphasize compliance, transparency, and operational excellence.

How to Apply

Submit your updated resume along with a brief note describing your experience with admit cards, exam support, or candidate communication. Shortlisted applicants will be contacted for an interview and a practical assessment focused on accuracy and process handling.