Position: Local Bank Officer (LBO)
We are seeking customer-focused, integrity-driven professionals to join as Local Bank Officers (LBO). This role is ideal for graduates who are passionate about retail banking, relationship management, and delivering high-quality service in a local market. The LBO will support branch operations, customer acquisition, and portfolio servicing while ensuring compliance with banking policies and regulatory standards.
Responsibilities
- Acquire and onboard new customers for retail banking products (CASA, deposits, loans, cards, digital banking).
- Build and manage customer relationships, understand financial needs, and recommend suitable banking solutions.
- Support branch banking operations including account opening, KYC, documentation, and customer service.
- Promote digital adoption (mobile/internet banking) and educate customers on safe banking practices.
- Assist in loan sourcing, preliminary appraisal support, documentation coordination, and follow-ups as required.
- Ensure adherence to internal policies, audit requirements, and regulatory compliance (KYC/AML).
- Handle customer queries and complaints, ensuring timely resolution and service excellence.
- Support business growth initiatives, local outreach activities, and cross-functional coordination within the branch/region.
- Maintain accurate records, MIS reporting, and documentation as per process guidelines.
Requirements
- Education: Bachelor’s degree in any discipline from a recognized university in India.
- Language: Proficiency in the desired local language of the state/region of posting.
- Age: 20 to 30 years (age relaxation as per applicable rules/policy).
- Strong interpersonal and communication skills with a customer-first mindset.
- Basic understanding of banking products, financial services, and compliance expectations is preferred.
- Ability to work in a target-driven environment while maintaining service quality and ethical standards.
- Comfort with digital tools and banking systems; proficiency in MS Office is an advantage.
Selection Process
- Written Examination
- Interview
- Document Verification
- Medical Examination
Benefits
- Competitive compensation as per organizational policy.
- Structured learning and on-the-job training in retail banking and customer relationship management.
- Career growth opportunities within a large banking network based on performance and policy.
- Exposure to diverse banking products, branch operations, and community-focused initiatives.
- Standard employee benefits as applicable (leave, insurance/medical coverage, and other benefits per policy).
About the Company
Indian Bank is a leading public sector bank in India with a strong presence across the country. The bank is committed to delivering reliable, inclusive, and technology-enabled financial services. With a focus on customer service, responsible banking, and community impact, Indian Bank provides a stable and growth-oriented environment for professionals building a long-term career in banking.
How to Apply
Interested candidates should apply through the official recruitment portal as per the notification and ensure they meet eligibility criteria, including local language proficiency for the chosen state/region. Keep required documents ready for verification during later stages of the process.
Note: This job listing is a professional summary of the Local Bank Officer role and may be aligned to recruitment notifications and selection procedures announced by the organization.