Position Summary: We are seeking a detail-oriented Non-Teaching Administrative Assistant (LDC/DEO/Assistant level) to support examination operations, candidate communications, document control, and office administration in an education/testing environment. The role involves managing confidential records, coordinating with internal teams, and ensuring timely, accurate processing of examination-related data and correspondence.
This position is well-suited for candidates who are comfortable working with structured processes, online portals, and high-volume administrative tasks while maintaining strict confidentiality and service standards.
Responsibilities
- Support end-to-end administrative activities related to examinations, including scheduling coordination, notices, and candidate communications.
- Maintain and update candidate/exam records in databases and online systems; ensure accuracy, completeness, and proper version control.
- Assist with processing requests such as admit card/exam city information, answer key availability updates, and general query resolution.
- Prepare, format, and proofread official letters, circulars, reports, spreadsheets, and meeting notes.
- Handle inward/outward dispatch, file movement, and indexing of physical and digital documents as per record-retention guidelines.
- Coordinate with multiple stakeholders (internal departments, vendors, and support teams) to ensure smooth operational flow during exam windows.
- Ensure compliance with confidentiality requirements for examination materials, candidate data, and internal documentation.
- Provide front-office or helpdesk support as needed, including email/phone query tracking and escalation management.
- Assist in basic procurement/administrative support tasks (stationery, printing, scanning, office logistics) as assigned.
Requirements
- Graduate degree or equivalent qualification (as applicable to the specific post/level).
- Prior experience in clerical/administrative roles (education, government, testing, or large-scale operations preferred).
- Strong computer proficiency: MS Office/Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides) and comfort with online portals.
- Typing/data entry capability with a high level of accuracy; familiarity with document scanning, PDF tools, and file management.
- Excellent attention to detail and ability to follow standard operating procedures (SOPs) in a compliance-driven environment.
- Strong communication skills (written and verbal) and a professional, service-oriented approach.
- Ability to handle time-sensitive work during examination periods and manage multiple tasks with minimal supervision.
- High integrity and ability to maintain confidentiality of sensitive information.
Preferred Qualifications
- Experience supporting exam operations, recruitment/testing processes, or academic administration.
- Knowledge of basic record management practices and document control.
- Comfort working in bilingual environments (Hindi/English) for candidate-facing communication.
Benefits
- Structured work environment with clear processes and role expectations.
- Opportunities to work on large-scale education and assessment operations.
- Professional development through exposure to administrative systems, compliance practices, and cross-functional coordination.
- Competitive compensation aligned with role level and experience (as per organization policy).
About the Company
We support education and assessment operations by enabling efficient, transparent, and reliable administrative processes. Our teams collaborate across functions to deliver high-quality services for examinations and related activities, with a strong focus on accuracy, fairness, and candidate experience.
How to Apply
Please submit your updated resume/CV and a brief cover note highlighting relevant administrative and computer skills. Shortlisted candidates may be asked to complete a typing/data-entry assessment and/or an interview.