Position Summary

We are seeking a detail-oriented Railway Junior Engineer (JE) – CBT-2 Result/Score Card Support Specialist to assist candidates and internal stakeholders with result/score card access, verification guidance, and post-result process support related to the RRB JE CBT-II cycle (CEN 03/2024). This role focuses on helping users navigate official result notices, score cards, answer keys, and next-step requirements such as document verification and medical examination readiness.

This is an operations and candidate-support role requiring strong communication, accuracy, and the ability to interpret official notices and timelines.

Responsibilities

Guide candidates on how to access and download official RRB JE CBT-2 results and score cards, including troubleshooting common issues (login errors, missing links, browser/cache problems).
Provide clear, compliant explanations of key milestones and updates (exam dates, answer key releases, result publication, re-scheduled notices) based on official communications.
Assist with interpretation of result notices, including roll-number list navigation and zone/region-specific result references.
Maintain structured records of candidate queries and resolutions, ensuring timely follow-ups and escalation when needed.
Support internal content/operations teams by summarizing official updates into user-friendly instructions (without altering official meaning).
Coordinate information related to post-exam stages such as document verification and medical examination requirements (process guidance only; no decision-making on eligibility).
Ensure all communications remain aligned with official RRB guidelines and avoid unverified claims.
Monitor official sources for updates and promptly communicate changes to stakeholders.

Requirements

Bachelor’s degree or diploma in any discipline; candidates with engineering diploma/degree familiarity are preferred.
1+ year experience in customer support, operations, education/exam support, or administrative coordination (preferred).
Strong written and verbal communication skills with the ability to explain step-by-step processes clearly.
High attention to detail and ability to work with dates, notices, and structured lists (e.g., roll numbers, zone-wise references).
Comfortable working with web portals, PDFs, and online forms; ability to assist users on mobile and desktop.
Professional judgment to distinguish between official information and third-party commentary; commitment to accuracy.
Basic proficiency in MS Office/Google Workspace (Docs, Sheets) for tracking and reporting.
Ability to handle high-volume queries during peak result periods with calm, service-oriented behavior.

Preferred Qualifications

Prior exposure to government recruitment/exam workflows (CBT, answer key objections, normalization notices, DV/medical stages).
Ability to support users in English and Hindi (or additional regional languages).

Benefits

Competitive salary with performance-based incentives tied to service quality and resolution time.
Structured onboarding and knowledge base access for exam/recruitment lifecycle support.
Opportunity to work on high-impact, public-facing candidate support operations.
Health insurance and paid leave as per company policy.
Flexible scheduling options during non-peak periods (subject to operational needs).

About the Company

We are a candidate-support and information operations team focused on improving access to official recruitment and examination updates through clear guidance, responsive support, and structured communication. Our work helps applicants navigate complex timelines and documentation steps by translating official notices into practical, easy-to-follow instructions—while maintaining strict accuracy and compliance with official sources.

Additional Information

This role does not determine selection outcomes or modify official results; it provides guidance based on published notices.
Peak workload is expected around answer key and result release windows.