Position: Railway NTPC CBT II Answer Key & Objection Support Specialist

Location: Remote / Hybrid (India)

Employment Type: Full-time

Experience: 0–3 years (freshers with strong aptitude are welcome)

About the Role
We are hiring a detail-oriented specialist to support candidates and internal operations around Railway Recruitment Board (RRB) exam workflows—specifically the NTPC CBT II answer key process, login guidance, objection-raising support, and candidate communications. You will help ensure accurate, timely, and compliant dissemination of instructions, key dates, and support resources across digital channels.

Responsibilities

Monitor official RRB updates related to NTPC CBT II (answer key availability, objection windows, result/cut-off notices) and summarize them into clear candidate-facing guidance.
Prepare and maintain step-by-step instructions for accessing answer keys, including login troubleshooting (registration ID, password reset flows, common errors).
Support objection-raising guidance by documenting required steps, typical evidence formats, and timelines (without providing legal guarantees or unofficial promises).
Coordinate with content and QA teams to ensure all published information (dates, levels, zones/railway boards) is accurate and consistent.
Respond to candidate queries via email/chat/WhatsApp/Telegram-style community channels using approved templates and escalation paths.
Maintain a structured knowledge base (FAQs, issue logs, resolution notes) for recurring problems.
Track and report operational metrics (ticket volumes, resolution time, top issues, content corrections) to improve support quality.
Assist in publishing updates such as important links, notices, and exam-related resources in a user-friendly format.

Requirements

Strong written communication skills in English; Hindi proficiency is highly preferred.
Excellent attention to detail and ability to verify information against official sources.
Comfort with web portals and authentication flows (login IDs, passwords, OTP, basic troubleshooting).
Ability to work with structured content (tables of dates, regional lists, link repositories) and maintain consistency.
Basic proficiency with spreadsheets and documentation tools (Google Sheets/Docs or MS Office).
Professional, calm, and empathetic approach to candidate support—especially during high-traffic result/answer-key periods.
Willingness to work flexible hours during major releases (answer key/result announcements).
Nice to have: prior experience in edtech, exam-prep, government exam communities, customer support, or content operations.

Benefits

Competitive salary with performance-based increments.
Remote/hybrid flexibility (role dependent) and a structured onboarding program.
Learning opportunities in large-scale exam operations, content QA, and support workflows.
Access to internal playbooks, templates, and training resources for public-sector exam processes.
Supportive team environment with clear escalation and quality standards.

About the Company

We are a digital education and information services organization focused on helping candidates navigate competitive and government examinations through accurate updates, clear instructions, and responsive support. Our teams work across content operations, candidate success, and product to deliver timely information and a high-quality user experience.

How to Apply

Please submit your updated resume and a short note describing your experience with candidate support, content verification, or exam-related workflows. If you have worked with RRB/NTPC or similar exam portals, include examples of the types of issues you handled and how you resolved them.