Position Summary

We are seeking an SSC CGL Exam Support Specialist to assist candidates with SSC CGL 2025 updates, portal navigation, and exam-related guidance—especially around Tier-II scheduling and related notices. This role focuses on clear communication, accurate information handling, and high-quality support to candidates who need help checking exam dates, results, answer keys, admit cards, and official notices.

This position is ideal for someone detail-oriented who can interpret official SSC notifications, explain processes in simple terms, and maintain strict accuracy and compliance when sharing information.

Responsibilities

Guide candidates on how to check SSC CGL Tier-II exam dates and related notices using Enrollment Number, Registration Number, or Date of Birth via the official SSC portal.
Provide step-by-step assistance for accessing key SSC CGL resources (e.g., Tier-I results, cutoffs, answer keys, re-exam city details, admit cards) while directing users to official sources.
Monitor and summarize important dates and updates (e.g., Tier-II exam schedule, correction windows, result announcements) and communicate them clearly to candidates.
Respond to candidate queries via email/chat/phone with professionalism, empathy, and accuracy.
Maintain internal knowledge base articles and FAQs aligned with official SSC notifications.
Escalate technical portal issues or ambiguous cases to the appropriate internal team and track resolution.
Ensure all communications include appropriate disclaimers and encourage candidates to confirm details on the official SSC website.
Maintain data privacy and secure handling of candidate information.

Requirements

Graduate degree in any stream (preferred), or equivalent experience in customer support, education support, or exam/career services.
Strong written and verbal communication skills in English; Hindi proficiency is a plus.
Ability to interpret government/exam notifications and translate them into clear candidate instructions.
Excellent attention to detail and commitment to accuracy (dates, links, procedural steps).
Comfortable using web portals, PDFs, and basic office tools (Google Workspace/MS Office).
Customer-first mindset with patience and professionalism when handling high-volume queries.
Understanding of common SSC CGL processes (application timelines, admit cards, answer keys, objections) is strongly preferred.

Nice to Have

Experience supporting candidates for SSC, UPSC, banking, or other competitive exams.
Prior experience in content moderation, knowledge-base writing, or operations.
Familiarity with handling peak-period support around exam dates and results.

Benefits

Competitive salary based on experience and location.
Structured onboarding with exam-process training and standard operating procedures.
Opportunity to work in a mission-driven environment supporting candidate success.
Paid leave and holiday calendar (as per company policy).
Performance-based growth opportunities in operations, content, or candidate success teams.

About the Company

We are a candidate-support and information services team focused on helping learners and job-seekers navigate competitive exam processes with clarity and confidence. Our work emphasizes accuracy, transparency, and responsible guidance, with a strong preference for directing users to official sources such as the Staff Selection Commission (SSC) website for confirmations and final authority.

Note: This role does not involve making official decisions or publishing official SSC outcomes. All exam-related information must be verified against official SSC notifications and the SSC portal.