Position Overview

We are seeking an SSC CHSL Exam Support Specialist to assist candidates with Tier I answer key access, marks download guidance, login troubleshooting, and general examination support workflows. This role requires strong attention to detail, excellent written communication, and the ability to explain step-by-step processes clearly in Hindi and/or English.

This position supports SSC CHSL (Combined Higher Secondary Level) examination-related queries, including answer key availability, objection-raising guidance, and navigation of official portals and regional links for application status/admit card access.

Responsibilities

Guide candidates through downloading SSC CHSL Tier I answer keys and marks using official login credentials (Registration/Roll No, Password/DOB, Captcha, language selection).
Provide clear instructions for accessing official links for answer keys, marks notices, and exam schedules.
Troubleshoot common portal issues (invalid captcha, password reset guidance, session timeouts, browser compatibility, PDF download problems).
Explain the process and timelines for answer key activation, viewing response sheets, and raising objections (where applicable) in a compliant and non-misleading manner.
Maintain accurate knowledge of SSC CHSL exam events (exam dates, admit card windows, answer key release status) and update internal FAQs accordingly.
Handle candidate inquiries via email/chat/phone with professionalism and empathy.
Escalate technical or policy-related issues to the appropriate internal team or direct users to official SSC resources when necessary.
Document recurring issues and propose improvements to help content, link organization, and user journeys.
Ensure all guidance aligns with official notices and avoids sharing or requesting unnecessary personal data.

Requirements

1+ year experience in customer support, education support, government exam helpdesk, or similar role (preferred).
Strong ability to write clear step-by-step instructions for non-technical users.
Working knowledge of SSC exams (especially CHSL) and typical candidate workflows (admit card, application status, answer key, marks).
Comfortable navigating government portals and handling high-volume seasonal queries.
Proficiency in Hindi and/or English (bilingual preferred).
Basic technical troubleshooting skills (browsers, PDFs, login issues, cache/cookies).
High integrity and respect for privacy; ability to follow data-handling guidelines.
Strong organizational skills with attention to detail.

Benefits

Competitive salary with performance-based incentives.
Structured training on SSC CHSL workflows and support playbooks.
Opportunity to work in an impact-driven role helping candidates navigate critical exam processes.
Flexible scheduling options during peak exam/result seasons (as applicable).
Supportive team environment with clear escalation paths and knowledge resources.

About the Company

We are an education and exam-support focused organization dedicated to improving candidate experience for competitive examinations in India. Our team builds and maintains guidance resources, support channels, and structured help content to ensure candidates can access official information efficiently and confidently.

Note: This role supports candidates in navigating official SSC processes and does not represent the Staff Selection Commission. All guidance must be based on publicly available official notices and links.