Position Overview

We are seeking a detail-oriented UGC NET Application Support Specialist to assist candidates with online application submissions and the online correction window for UGC NET (including JRF/NET pathways). This role focuses on guiding applicants through login, form correction, document/image updates, fee payment troubleshooting, and general eligibility/process queries while maintaining strict accuracy, confidentiality, and service standards.

This position is ideal for professionals experienced in online form workflows, customer support, and documentation verification in an exam/recruitment or education services environment.

Key Responsibilities

Provide end-to-end support to candidates for online application submission, including account creation, login assistance, and navigation of the application portal.
Guide candidates through the online correction process (e.g., updating permissible fields, correcting personal details, and ensuring form completeness within the correction window).
Troubleshoot common issues related to application number/password retrieval, browser/device compatibility, OTP/email/SMS issues, and portal errors.
Support fee payment queries across modes such as net banking, debit/credit cards, and e-challan; help candidates interpret payment status and next steps.
Validate candidate inputs for consistency (name, DOB, category, subject selection, exam center preferences where applicable) and flag discrepancies for resolution.
Provide clear guidance on eligibility basics (e.g., master’s degree requirement and minimum percentage, age criteria for JRF vs NET) and direct candidates to official bulletins for authoritative details.
Maintain accurate case notes/tickets, track resolution SLAs, and escalate technical issues to the IT/portal team with proper reproduction steps and screenshots when available.
Assist in preparing standardized responses, FAQs, and call/email/chat scripts for peak application periods.
Ensure compliance with data privacy and information security practices while handling candidate data.
Support reporting needs: daily volume, issue categories, resolution times, and recurring error trends.

Requirements

Graduate degree preferred; candidates with strong relevant experience in helpdesk/application support may be considered.
1+ year experience in customer support, operations, admissions/exam support, or online application processing (preferred).
Strong written and verbal communication skills; ability to explain step-by-step processes clearly.
High attention to detail and comfort working with forms, checklists, and documentation.
Working knowledge of common payment workflows and status reconciliation (successful/failed/pending).
Proficiency with web portals and troubleshooting (browsers, cache, file uploads, image/photo/signature specifications).
Comfortable working in time-sensitive environments during application/correction windows and exam cycles.
Basic proficiency in MS Excel/Google Sheets for tracking and reporting.
Integrity and discretion in handling sensitive personal data.

Preferred Skills

Prior experience supporting national/state-level examinations, recruitment portals, or education boards.
Familiarity with eligibility frameworks for NET/JRF-type examinations (subjects, categories, age rules) is an advantage.
Experience with ticketing/CRM tools (e.g., Freshdesk, Zendesk, Salesforce, or equivalent).
Ability to support candidates in English and Hindi (preferred).

Benefits

Structured training on portal workflows, correction policies, and candidate communication standards.
Opportunity to work on high-impact, large-scale education/examination support operations.
Collaborative team environment with defined escalation paths and process documentation.
Performance-based growth opportunities in operations, QA, training, or process excellence.
Standard benefits as per company policy (leave, holidays, and applicable allowances).

About the Company

We support large-scale digital application and examination workflows by providing candidate-facing assistance, process documentation, and operational quality controls. Our teams help ensure that applicants can successfully complete online submissions and corrections within defined timelines, while maintaining accuracy, transparency, and adherence to official guidelines.

How to Apply

Please submit your updated resume and a brief note describing your experience with online portals/helpdesk operations. Candidates with prior exam/admissions support experience should highlight peak-season handling, ticket volumes, and examples of complex issue resolution.