Position: Exam Support & Candidate Guidance Specialist (UJET Answer Key)

Location: Remote (India) / Hybrid (as per operational needs)

Employment Type: Full-time / Contract (based on project cycle)

We are seeking a detail-oriented professional to support candidates and internal stakeholders with end-to-end coordination related to the UJET Answer Key lifecycle. This role focuses on accurate information handling, timely updates, candidate communication, and structured documentation to ensure a smooth and transparent experience for users looking for answer keys, schedules, and related exam updates.

Responsibilities

Monitor official sources and notifications to track updates related to UJET answer keys, objection windows, results, and supporting documents.
Prepare clear, accurate, and user-friendly summaries of answer key updates, including important dates, steps to download, and objection procedures.
Coordinate with internal editorial/operations teams to publish updates in a timely manner and ensure consistency across channels.
Validate data accuracy (dates, links, eligibility notes, fee details when applicable) and perform quality checks prior to publishing.
Respond to candidate queries via email/chat/helpdesk, providing step-by-step guidance on accessing answer keys and raising objections.
Maintain structured records of updates, source links, version history, and change logs for compliance and audit readiness.
Support basic SEO-friendly structuring of content (titles, metadata suggestions, internal link mapping) without compromising factual integrity.
Escalate discrepancies or potential misinformation to the appropriate team and recommend corrective actions.

Requirements

Graduate degree in any discipline (preferred); strong academic or professional exposure to documentation, support, or operations is a plus.
Excellent written communication skills in English; Hindi proficiency is an advantage for candidate support.
Strong attention to detail and ability to cross-verify information from official sources.
Comfortable working with web-based tools, spreadsheets, and basic content management systems.
Ability to manage deadlines during high-traffic exam cycles and handle multiple updates simultaneously.
Prior experience in education/exam portals, customer support, content operations, or government exam updates is preferred.
High integrity and a commitment to accuracy—no assumptions or unverified claims in public-facing updates.

Benefits

Opportunity to work on high-impact exam information services used by a large number of candidates.
Flexible working model (project-based remote/hybrid options depending on team needs).
Structured training on verification workflows, publishing SOPs, and candidate support playbooks.
Performance-based extensions/renewals for contract roles.
Collaborative environment with clear processes and defined escalation paths.

About the Company

We are an education and exam-information services organization focused on delivering timely, accurate, and accessible updates for competitive exams across India. Our teams combine editorial discipline, operational rigor, and user-first support to help candidates navigate critical milestones such as notifications, answer keys, objections, admit cards, and results.

How to Apply

Please submit your updated resume and a short note describing your experience with documentation, candidate support, or exam-related operations. If available, include examples of information-verification work (e.g., change logs, published updates, or support SOPs).