Position: UP CPAT Admit Card Coordinator

We are seeking a detail-oriented and service-driven UP CPAT Admit Card Coordinator to support end-to-end candidate communications and operational readiness for admit card release activities related to entrance/admission testing workflows. This role focuses on coordinating timelines, verifying candidate data, assisting with portal-based downloads, and ensuring accurate dissemination of official instructions across digital channels.

Responsibilities

Coordinate admit card release activities, including schedule tracking, publish readiness checks, and stakeholder follow-ups.
Support candidates with admit card download guidance, including login troubleshooting (registration/roll number, password/DOB, captcha, language selection).
Validate and cross-check candidate data fields (name, roll number, exam date, center, instructions) for consistency and escalation of discrepancies.
Draft and publish clear step-by-step instructions for downloading admit cards and related exam documents.
Monitor inbound queries via email, chat, and phone; maintain courteous, compliant, and timely responses.
Maintain records of common issues, resolutions, and escalation logs; produce periodic status reports.
Coordinate with technical teams for portal uptime, access issues, and link verification (important links, official site redirects).
Ensure content is accurate, up-to-date, and aligned with official notifications and exam authority guidance.
Assist in managing related documentation such as exam schedules, mock test links, and notification updates.
Follow data privacy and information security practices when handling candidate credentials and personally identifiable information.

Requirements

Bachelor’s degree or equivalent experience in operations, education administration, customer support, or content coordination.
Experience working with online portals, candidate login systems, or examination/admissions workflows.
Excellent attention to detail and ability to verify information across multiple sources.
Strong written communication skills with the ability to create clear instructions for a broad audience.
Comfort with high-volume support during peak release windows and strict deadline environments.
Basic understanding of web content management and link validation; familiarity with spreadsheets and reporting.
Ability to communicate in English; Hindi proficiency is a strong plus.
Professional judgment in handling sensitive information and following escalation protocols.

Benefits

Competitive compensation based on experience.
Structured onboarding and process documentation.
Opportunity to work in education/exam operations with meaningful public impact.
Collaborative team environment with clear escalation and support pathways.
Flexible scheduling options during non-peak periods (role-dependent).

About the Company

We are an education operations and information services organization focused on delivering timely, accurate, and user-friendly updates for examinations, admissions, and recruitment processes. Our teams work closely with standardized workflows to ensure candidates receive clear guidance and reliable access to essential documents such as admit cards, schedules, and notifications.

Location: Remote/On-site (role dependent)
Employment Type: Full-time / Contract (based on project needs)