Position Overview

We are hiring a UPSSSC PET (Preliminary Examination Test) Program & Result Support Specialist to support end-to-end exam operations and candidate assistance for large-scale recruitment examinations. This role focuses on coordinating exam timelines, publishing updates (admit cards, exam city details, answer keys, objections, final answer keys, results/score cards), and providing high-quality candidate support through official channels.

You will work closely with internal operations, IT/web teams, and customer support to ensure that critical information is accurate, timely, and easy for candidates to access. The ideal candidate is highly organized, detail-oriented, and comfortable handling time-sensitive public-facing updates.

Key Responsibilities

Coordinate and track the exam lifecycle milestones (application window, fee payment, exam dates, admit cards, exam city details, answer keys, objections, final keys, results/score cards).
Publish and verify public notices and links for candidate actions (e.g., result download, notices, answer key downloads, objection windows).
Support candidates with result/score card access guidance (e.g., required credentials such as application/roll number and DOB/password) and troubleshoot common access issues.
Maintain accuracy of exam information including important dates, eligibility highlights, selection process, and official portal navigation steps.
Collaborate with IT/web administrators to ensure pages and downloads are available, stable, and properly labeled; escalate technical issues promptly.
Assist in drafting FAQs and help-center content (e.g., what to do if roll number is not in the selected list, where to check results, how to download documents).
Ensure compliance with organizational policies for data privacy, candidate communication, and official-source linking (e.g., directing candidates to official portals when third-party access is unreliable).
Prepare internal status reports on release readiness, candidate query trends, and issue resolution metrics.

Requirements

Bachelor’s degree preferred; relevant experience in exam operations, education administration, public-sector recruitment support, or customer operations is a plus.
Strong attention to detail and ability to manage multiple date-driven deliverables without errors.
Working knowledge of online exam processes (admit card release, answer key publication, objection handling, result/score card distribution).
Comfortable guiding users through official portal steps (e.g., navigating to “Examination” section, entering registration details, downloading PDFs).
Excellent written communication skills for drafting notices, instructions, and FAQs.
Ability to handle high-volume candidate inquiries calmly and professionally.
Basic technical proficiency (web portals, PDF publishing, link validation, spreadsheets) and strong troubleshooting mindset.
Hindi language proficiency is a plus, as candidate communications may include Hindi notices and queries.

Preferred Qualifications

Experience supporting government recruitment exams or large-scale standardized testing programs.
Experience with content management systems (CMS) and publishing workflows.
Familiarity with accessibility and clear-language standards for public instructions.

Benefits

Competitive salary and performance-based incentives.
Health insurance and wellness support.
Paid time off and public holiday calendar alignment (where applicable).
Structured onboarding and process documentation to support success in a deadline-driven role.
Opportunity to work on high-impact public-facing programs that serve large candidate populations.

About the Company

We are an operations and candidate-support organization focused on improving access, clarity, and reliability in large-scale examination and recruitment processes. Our teams specialize in exam communications, portal support, and publishing workflows to ensure candidates receive accurate information and timely updates through official channels.

Note: This role emphasizes directing candidates to official portals for authoritative updates and downloads, particularly during high-traffic periods or when third-party access experiences technical issues.