Position: UPUMS Etawah Various Post – Answer Key & Objection Support Specialist

We are seeking a detail-oriented professional to support candidates and internal stakeholders with answer key access, verification workflows, and objection/representation submissions related to UPUMS Etawah Various Post recruitments. This role focuses on ensuring accurate guidance, timely communication, and compliant handling of candidate queries across online portals.

Responsibilities

Guide candidates on how to access and download answer keys through official portals, including login credential support (e.g., registration details, date of birth, captcha steps).
Provide step-by-step assistance for raising objections/representations against answer keys as per published notices and timelines.
Maintain and update a knowledge base of common issues (login errors, link redirection, document upload problems, browser/device compatibility).
Coordinate with technical and operations teams to escalate portal issues, broken links, and access errors; track resolution status.
Validate candidate-submitted information for completeness and formatting before submission (where applicable), ensuring adherence to instructions.
Draft and publish clear, user-friendly instructions and FAQs for answer key download, objection filing, and status tracking.
Monitor official updates and notifications and communicate changes promptly to stakeholders.
Maintain accurate records of queries, resolutions, and turnaround times; prepare weekly summary reports.
Ensure confidentiality and secure handling of candidate data in line with organizational policies.

Requirements

Bachelor’s degree in any discipline; additional certification in customer support/operations is a plus.
1–3 years of experience in support operations, recruitment/exam helpdesk, or portal-based customer service (preferred).
Strong written and verbal communication skills; ability to explain processes clearly and professionally.
Comfortable working with web portals and online forms; ability to troubleshoot common browser/device issues.
High attention to detail and process compliance; ability to follow official instructions precisely.
Ability to manage multiple requests under time-bound cycles (answer key release windows, objection deadlines).
Working knowledge of MS Excel/Google Sheets for tracking and reporting.
Hindi and English proficiency preferred, given candidate communication needs.

Benefits

Competitive salary with performance-based incentives.
Structured onboarding and process training.
Opportunities to work on high-impact public recruitment/exam support workflows.
Supportive team environment with clear escalation paths.
Paid leave and standard statutory benefits as applicable.

About the Company

We support large-scale recruitment and examination information workflows by helping candidates navigate official processes such as answer key access, objection submissions, and result-related updates. Our team focuses on accuracy, compliance, and timely assistance to improve candidate experience and reduce operational friction during critical exam cycles.

Location: Etawah / Remote (as per operational requirements)

Employment Type: Full-time

Apply: Submit your resume along with a brief note describing your experience with portal-based support or exam/recruitment operations.